[TheThinkTank] need examples of expected shop behavior policies

Jen Roberton jenrobs82 at gmail.com
Thu Mar 3 21:41:46 PST 2016

Hey Jim,

At the Bike Co-op and Kitchen we have implemented a safer space policy that
directly addresses how to negotiate serving the needs of various users of
our space. We assign the obligation to intervene when a problematic
situation occurs to our coordinators and managers. Our conflict resolution
process involves a 'three strike' system with conversations with the person
involved and the potential to ban them for a year. We also have zero
tolerance offenses (e.g. physical and/or sexual violence) where we eject
and ban the person enacting that behaviour immediately.

Our policy is attached for further information.

Would love to hear about how other places are doing this work.


On Wed, Mar 2, 2016 at 8:36 AM, Jim Sheehan <jim at ohiocitycycles.org> wrote:

> Friends,
> We have always had a maximally inclusive approach for anyone who wants to
> volunteer, and have recently opened up public shop-use to walk-ins (after
> eliminating membership as too exclusive and cumbersome).
> We have worked hard to be directly engaged in each visitor's endeavors to
> meet their goals no matter their situation, and it has worked out well
> except for very occasional situations (less than 5 over 10 years) when
> someone was unruly, combative, or stole things.
> With growing demand still handled by a small staff of employees and key
> volunteers we need a clear and firm policy to make our expectations (and
> the consequences for disregarding them) more clear than just explaining our
> principles of "respect, resourcefulness, and reciprocity." And, as our
> staff grows, a consistent policy will be even more needed.
> So we're asking for any behavior policies that your organizations
> have written, and your thoughts on their effectiveness and/or any
> unforeseen costs or benefits, so that we all can benefit from your
> collective experience -- and perhaps expand
> https://www.bikecollectives.org/wiki/index.php?title=Rules
> Thanks!
> Peace,
> Jim
> Jim Sheehan
> Director, Ohio City Bicycle Co-op
> 1840 Columbus Rd
> Cleveland, Ohio 44113
> 216 830 2667
> OhioCityCycles.org
> jim at ohiocitycycles.org
> ____________________________________
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Jen Roberton
Master's Student
M.A School of Community and Regional Planning, University of British
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