[TheThinkTank] the virus and community bike shops, essential services thought

Deb Salls deb at bikeworks.org
Thu Apr 2 16:11:23 PDT 2020


I can talk to you more about this if you would like. We are working on this
too.  We have a pretty extensive Safety Precautions document and we are
open for appointment-only bike repair with our Bike Shop.

In short, we do do these steps below for safety in the Bike Shop (with some
other steps for other areas of our org)   We closed everything to the
public in early March in an 'abundance of caution' to figure out what is
going on with the COVID situation and last week 're-opened' with
appointment only services, an ecommerce store and we have been doing a
bunch of posting of special parts, frames, and bikes on eBay.  Also we are
still doing bike giveaways to low-income individuals by appointment-only or
through community partners that are providing essential services.  (FYI
Seattle as of March 25 is in a "Stay-at-Home" mandate and a limited list of
things have been deemed 'essential services)


Bike Works Bike Shop is CLOSED to the public- No entry into our facilities
is allowed by members of the public

Repair service(s) are offered by appointment only. Customers can email or
phone to schedule their appointment and discuss the services they think are
in need. Payment will be taken over the phone when work is completed or
through our website.  We are giving 50% discounts on repairs ( parts and
labor) for grocery store workers, medical staff and social services
professionals providing other essential services.

We will follow these steps for safety precautions:

1.) Customers will drop their bicycles at the porch and lock up using the
provided combination word lock. Locks will be sanitized each time a staff
person uses it. Word locks will have their combination changed at the start
of each day with a record kept of each word used and on which day.

2.) Mechanics will disinfect the bikes before bringing them into the shop,
assess the best service for the bicycle and call the customer to confirm
service needed

3.) Once repairs are completed the bikes will be disinfected again,
customers will be called to arrange pick up and we will return to the porch
and lock up with combo lock. *Point person for this process: Lead Mechanic

4.) Mechanics will use gloves at all times while working on bicycles

5.) Physical Distancing *must *be used in the workplace of at least 6 feet
at all times. One mechanic will work using the stands on the sales floor
while a second will occupy the upper level Sun Room. Mechanics can access
the shop through separate doorways to mitigate exposure (porch entrance and
side door to Blue Room).

6.) Shared spaces such as the bathroom and office will be cleaned with each
use. The office computer will be used *only* for business-related needs.
Personal use while on break, etc. will be prohibited. Please refrain from
using the kitchenette to prepare food.

7.) Clean AND disinfect frequently touched objects and surfaces such as
workstations, keyboards, telephones, handrails, phones and doorknobs. Dirty
surfaces should be cleaned with soap and water prior to disinfection.

8.) Avoid using other employees’ phones, desks, offices, or other work
tools and equipment, when possible. If necessary, clean and disinfect them
before and after use.

Here is an article from the Seattle Bike Blog about this

I hope this helps. Also, I should say- our Safety Precaution document is a
working document and will change as the CDC or state or local public health
or government officials recommend more / different things... like masks--
or whatever might come next and will also continue to incorporate any
changes that staff think we should make to our practices to make them  more



Deb Salls
*Executive Director*
she/her pronouns what's this?
<https://www.instagram.com/bikeworks206/>   bikeworks.org

*Bike Works promotes the bicycleas a vehicle for change to empoweryouth and
build resilient communities.*
*Bike Shop: *3709 S Ferdinand St, Seattle, WA 98118
*Office, Warehouse & Classrooms: *3715 S Hudson St #111, Seattle, WA 98118

On Thu, Apr 2, 2020 at 3:48 PM BICAS <bicas at bicas.org> wrote:

> Thanks everybody. I know many of us have had to make a new decision every
> two days with the changing world around us so quickly.
> BICAS has 14 hourly wage staff, all of whom can still be paid by coming in
> to refurbish bikes at the shop that will eventually be for sale after all
> this is over, as long as they work far away from each other and clean and
> disinfect everything after. Our Community Tools, classes, and retails
> spaces have been shut down since mid-March, which is a heavy financial
> burden. We are applying for local emergency grants and probably also for
> the CARES Act loan.
> We have also decided to re-open mid-April for extremely limited services -
> no members of the public will be allowed into the building, but staff will
> provide sliding scale repairs to make bikes safe and rideable (no needless
> changes and upgrades), prioritizing frontliners whose bike is their main
> mode of transportation and/or people who cannot afford repairs at retail
> shops (many of which never closed here in Arizona because our governor has
> declared almost everything "essential" *eye roll emoji*.)
> I am still concerned about the prospect of people congregating outside the
> building, but we have said if it becomes an issue, we will have to close
> the shop completely again and disband everyone.
> Can anyone else who is staying open/providing some services respond about
> your safety protocols? How do you space folks apart? Do you wipe down bikes
> that come in? Do you cover the handlebars with something? Do you use DIY
> masks? We would love to benefit from everyone's collective creativity on
> "risk management."  Thank you.
> ~Carlyn
> On Wed, Apr 1, 2020 at 11:26 AM Audrey Wiedemeier <audrey at bikelibrary.org>
> wrote:
>> Pardon, but that last link is not the correct one.
>> Here is the link to the folder with all our covid 19 docs:
>> https://drive.google.com/drive/folders/1hPWES96NDNkez7TsgonqkklEzwQ6mTCV?usp=sharing
>> Peace & grease,
>> *Audrey Wiedemeier* (She/her/hers)
>> Iowa City Bike Library, Director
>> 700 S. Dubuque St, Iowa City
>> *Hours: *Sat. 10-3, Mon. 5-7, Tues. 6-8,
>> Wed. 6-8, Thurs. 6-8, Fri. 4:30-6:30
>> BikeLibrary.org
>> C: (515) 450-1651
>> On Wed, Apr 1, 2020 at 1:23 PM Audrey Wiedemeier <audrey at bikelibrary.org>
>> wrote:
>>> Carlyn: I appreciate you asking for folks to respond kindly. I'll be
>>> asking this of our volunteers and patrons who've been somewhat gruff.
>>> Bob: Opening stronger than ever is right!
>>> As of right now the Bike Library is closed, however, pending approval
>>> from our board, we would like to start offering a "curbside bike checkout"
>>> that is by appointment only.
>>> Here is the link to those documents. Check out the one titled: Proposal
>>> for Curbside Checkout.
>>> https://docs.google.com/document/d/1rZFtSJlY01X9gPCc_jT5vf8ayk5i2oeTJXuBlhayCTw/edit?usp=sharing
>>> Peace & grease,
>>> *Audrey Wiedemeier* (She/her/hers)
>>> Iowa City Bike Library, Director
>>> 700 S. Dubuque St, Iowa City
>>> *Hours: *Sat. 10-3, Mon. 5-7, Tues. 6-8,
>>> Wed. 6-8, Thurs. 6-8, Fri. 4:30-6:30
>>> BikeLibrary.org
>>> C: (515) 450-1651
>>> On Thu, Mar 26, 2020 at 5:49 PM Cyclista Nicholas <
>>> cyclista at inventati.org> wrote:
>>>> I've been worried about our workstation becoming a contamination depot,
>>>> of course. All public surfaces, even if they are decontaminated
>>>> regularly, will be to some extent.
>>>> However, there is a significant percentage of our target demographic
>>>> that relies on us for daily survival, and mainly I refer to the
>>>> homeless. These are people who, if they didn't have our workstation,
>>>> would just be doing some other sketchy thing contamination-wise to stay
>>>> operational.
>>>> The other sectors of our demographic don't need this kind of help, and
>>>> probably have their own air pumps and remedial tools at home. I'm at
>>>> the
>>>> shop alone several times a week, and have a good idea who uses the
>>>> station and when. Honestly, I don't think it's really being used except
>>>> by a handful of solitary people, and they're mostly using the air pump.
>>>> As for other public-facing activities, we're open for retail, and
>>>> customers are instructed not to touch anything except bikes that are
>>>> being testridden. This is another area that we don't face significant
>>>> traffic, we get possibly one or two customers per day at most in these
>>>> times.
>>>> As for decontaminating bikes, I wipe down the seat, controls, grips,
>>>> and
>>>> top tube after each test ride, and when doing intake on a customer bike.
>>>> Speaking of customer bikes, we are not a shop that does repair for
>>>> people, we only teach people how to do repairs themselves. However,
>>>> recently we got a typical misguided question via Facebook about how
>>>> much
>>>> we charged for a given repair, and it occurred to me that since we
>>>> weren't allowing people to repair the bikes themselves, and had a
>>>> decrease in things to do as a result of closing open shop, we might as
>>>> well accept bikes for repair during this period. This is not something
>>>> we advertise anywhere other than in direct response to a spontaneous
>>>> request, and we make it clear to each customer that this is not a
>>>> regular thing. We've had three customers of this type thus far. I feel
>>>> that this transactional dynamic is one that's very easy create as a
>>>> controlled process, and decontaminating bikes under this circumstance
>>>> is
>>>> trivial. Just another technical thing to do to a bike among the usual
>>>> array of procedures.
>>>> As for classification as an essential service, automobile repair
>>>> garages
>>>> are typically classified as essential services. We are a transportation
>>>> provider and as assist to people who use their bikes to buy groceries
>>>> and keep medical appointments. Bicycles are not a luxury and they are
>>>> not primarily a recreational toy, they are a fundamental life utility
>>>> and in some cases people rely on them to survive.
>>>> I queried Claire from Vélorution Paris deliberately here to provide an
>>>> example to the list of recognition that bicycles are an essential
>>>> service - the city of Paris recognizes this. As of a few days ago, New
>>>> York City does now as well.
>>>> Of course, this means that if we *are* an essential service, this makes
>>>> it even more imperative that we create and adhere to strict protocols
>>>> to
>>>> protect the community we serve even as we struggle to empower them.
>>>> Stay strong, healthy and hopeful cyclistas!
>>>> ~cyclista Nicholas
>>>> On 2020-03-26 22:09, Bob Giordano wrote:
>>>> > Hi Carlyn,
>>>> >
>>>> > at Free Cycles Missoula we've closed completely,
>>>> > not even doing emergency bikes/repairs/drop offs,
>>>> > anything. we'll have a good crop of sale bikes when
>>>> > we reopen, and a clean, organized shop.
>>>> >
>>>> > Not doing outside public repair stands for the
>>>> > reasons you've mentioned.
>>>> >
>>>> > We aim to reopen june 1st- could be earlier or
>>>> > later- we just wanted a date in our staff of 4's
>>>> > head.
>>>> >
>>>> > Our staff of 4 are working safely and responsibly
>>>> > together, altho we've taken zones. We even have
>>>> > 4 separate doors, 3 separate bathrooms, each have
>>>> > a tool kit, etc. We're also mentally and physically
>>>> > prepared to stay away from the shop completely, if
>>>> > needed, which it looks more and more like.
>>>> >
>>>> > Our staff have been making these nimble and quick
>>>> > decisions, keeping our small board up to date as
>>>> > needed, and they are supportive of what we need to do.
>>>> >
>>>> > As we clean up around here, we're not doing 'free piles'
>>>> > outside (too much public handling of stuff). We're staging
>>>> > trash, thrift store, recycling piles.  However we've had
>>>> > a couple trusted folks take scrap steel away.
>>>> >
>>>> > We plan to reopen stronger than ever, and ultimately
>>>> > we feel that is best for us and the community. Missoula
>>>> > has been very supportive and understanding.
>>>> >
>>>> > 2 of us are also focusing on grants, all 4 of us are
>>>> > taking time to think deeply, to share writings, and
>>>> > slow down.
>>>> >
>>>> > Bob Giordano, Free Cycles Missoula
>>>> >
>>>> >
>>>> > Quoting Carlyn Arteaga <carlyn.arteaga at bicas.org>:
>>>> >
>>>> >> I appreciate you sharing all your thoughts and ideas.
>>>> >>
>>>> >> At BICAS in Tucson we had to dismantle our outdoor fix a flat
>>>> station.
>>>> >> Staff working alone inside the shop witnessed clumps of people
>>>> >> congregating
>>>> >> very close to each other and at least one individual who was there
>>>> for
>>>> >> 3
>>>> >> hours coughing on everything. As much was we wanted to help people
>>>> >> out, we
>>>> >> couldn't justify the germ spreading station we had created.
>>>> >>
>>>> >> We have approved a skeleton plan for opening for limited repair
>>>> >> services in
>>>> >> a couple weeks. How are others handling this? How do you do intakes?
>>>> >> By
>>>> >> appointment only or do you take walk ins?  How are you protecting
>>>> your
>>>> >> people and the public? How are you sanitizing bikes you work on? And
>>>> >> in
>>>> >> what ways do you see your services as an "essential service,"
>>>> keeping
>>>> >> in
>>>> >> mind that any interfacing with the public right now involves some
>>>> >> amount of
>>>> >> risk, for which the ultimate potential consequence is death? Or if
>>>> you
>>>> >> have
>>>> >> decided to remain closed, how did you arrive at that decision,
>>>> knowing
>>>> >> that
>>>> >> there are people who need bike help and are not going to be able to
>>>> >> access
>>>> >> it?
>>>> >>
>>>> >> I know these are the Big Questions (esp the last couple) we're all
>>>> >> grappling with right now, I just wanted to have some frank
>>>> >> conversations
>>>> >> about why doing what we're doing right now so we can all chew it
>>>> over.
>>>> >>
>>>> >> Please be kind with one another as we respond. None of us has the
>>>> >> playbook
>>>> >> for this crisis or truly even enough data yet to know which
>>>> decisions
>>>> >> will
>>>> >> end of being the right ones in the end.
>>>> >> Thank you all in advance,
>>>> >> ~Carlyn
>>>> >>
>>>> >> --
>>>> >>
>>>> >> *Carlyn Arteaga*
>>>> >>
>>>> >> *pronouns: they/them/theirs*
>>>> >>
>>>> >> Youth Program Coordinator
>>>> >>
>>>> >> *BICAS*
>>>> >>
>>>> >> 2001 N. 7th Ave. | Tucson, AZ 85701 | Shop: 520-628-7950
>>>> >>
>>>> >> carlyn.arteaga at bicas.org | www.bicas.org | Facebook
>>>> >> <http://www.facebook.com/bicascollective/> | Instagram
>>>> >> <http://www.instagram.com/bicastucson/>
>>>> >>
>>>> >>
>>>> >>
>>>> >> *Through advocacy and bicycle salvage, our mission is to participate
>>>> >> in
>>>> >> affordable bicycle transportation, education, and creative recycling
>>>> >> with
>>>> >> our greater Tucson community.*
>>>> >
>>>> >
>>>> > ____________________________________
>>>> >
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>>>> >
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> --
> 2001 N 7th Ave | Tucson, AZ 85705 | Shop: 520-628-7950
> bicas at bicas.org | www.bicas.org | Facebook
> <http://www.facebook.com/bicascollective/> | Instagram
> <http://www.instagram.com/bicastucson/>
> *Through advocacy and bicycle salvage, our mission is to participate in
> affordable bicycle transportation, education, and creative recycling with
> our greater Tucson community.*
> ____________________________________
> The ThinkTank mailing List
> Unsubscribe from this list here:
> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.org
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