From 3rdwardbikes@gmail.com Sun Jun 11 21:46:24 2017
From: 3rdwardbikes <3rdwardbikes@gmail.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Refund Policy
Date: Sun, 11 Jun 2017 23:46:15 -0500
Message-ID: <8o49q6af3nihh371tfxon1fv.1497242774955@email.android.com>
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   =20
Caveat emptor(let the buyer beware) is established common law. =C2=A0Refunds =
are a courtesy extended to the buyer to promote goodwill. =C2=A0At 3rd Ward B=
ike Shop, it comes down to the question, "Who is at fault?" =C2=A0If a staff =
member sold a part, new or used, that did not fill the need or correct the pr=
oblem, then we exchange for the correct part. If a new part is flawed or fail=
s due to manufacture defect, we replace the part. =C2=A0If we can not satisfy=
 the client, because we do not have the part/solution at hand, we refund his =
money.


Sent via the Samsung Galaxy Note=C2=AE 3, an AT&T 4G LTE smartphone

-------- Original message --------
From: Josh Bisker <jbisker(a)gmail.com>=20
Date: 06/11/2017  10:52 PM  (GMT-06:00)=20
To: The Think Tank <thethinktank(a)lists.bikecollectives.org>=20
Subject: Re: [TheThinkTank] Refund Policy=20

"You're welcome to donate any parts you don't want anymore"
On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com> wrote:
We have been recently challenged about our refund policy/lack of a refund pol=
icy. Our Co-op sells used parts and a select amount of new parts, mostly cons=
umables and commuter level wheels, etc.=20

Does anyone have a refund policy that they would like to share? Does your pol=
icy differ between new and used parts?

Thanks,

--=20
Todd Spinner
Bike Project of Urbana-Champaign (IL)





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--=20
Josh Bisker
914-500-9890New York Mechanical Gardens Bike Co-op596 AcresBindlestiff Family=
 Cirkus




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