From jbisker@gmail.com Fri Jan 16 15:52:39 2015
From: Josh Bisker <jbisker@gmail.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Conflict Resolution - Accountability in an all
 volunteer run organization
Date: Fri, 16 Jan 2015 18:52:18 -0500
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 <CAJFfK6k7_RbknEDqCp6w0xutzzKE+RhVJRQ-LfLQOgUaKSLp=Q@mail.gmail.com>
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No specific answer here, only a reflection that this is a place where
process becomes really important: when there's no structure in place to
even begin looking at bad behavior (or sub-optimal behavior) then it falls
to individuals to intervene, which makes conflict hard to avoid. Even
having guidelines on paper and a rotation for who enforces them or brings
up grievances can be helpful. My experience in some groups has been that a)
creating a process helps establish a space where people can participate
without it becoming personal, b) starting anywhere and iterating upon what
you've got is better than having nothing

love love love,

Josh


On Mon, Jan 12, 2015 at 3:28 PM, momoko saunders <analyst(a)bikefarm.org>
wrote:

> Hello!
>
> Accountability is a struggle for Bike Farm. As an all volunteer run
> organization, it's difficult to chastise undesirable behaviour. Not
> only is it hard to tell someone who is volunteering their time that
> they did not do something right, but the negative feedback is not the
> kind of environment we're trying to create.
>
> Still, what happens when someone messes up. To say nothing is nearly
> as detrimental. It erodes the quality of the service we provide, and
> can lead to an unsafe working environment.
>
> What do other collectives do? Do you have a accountability agreement?
> Something along the lines of, "by volunteering here, I want to be held
> accountable to the group in these ways..." or a grievance procedure?
>
> How do you communicate about your issues?
> any feed back would be greatly appreciated.
>
> Cheers,
> -Momoko
> ____________________________________
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