From breathingplanet@gmail.com Wed Jan 14 11:40:04 2015
From: "breathingplanet ." <breathingplanet@gmail.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Conflict Resolution - Accountability in an all
 volunteer run organization
Date: Wed, 14 Jan 2015 14:40:03 -0500
Message-ID:
 <CABt6ahwuu7JE8E9vTgREz2B7MsN7Ds0cXkoE6Z4NGWmnFRxC_g@mail.gmail.com>
In-Reply-To:
 <CA+RbqhMBifyTr=etO0_wA1sNnyoD=hMyzQpF7+kpti7h2GDOCA@mail.gmail.com>
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Momoko,

I just wanted to say that your questions and comments here resonate for us
at Troy Bike Rescue - also a long-time all-volunteer shop.  We recently
went through a pretty trying situation in which a long-time member was
finally held accountable by fellow members after months of nothing being
said and other collective members feeling disrespected or ceasing to
participate as a result  (or things were only being said in smaller/private
groups). We do have a conflict resolution clause to our bylaws, and we did
have professional mediation on deck in the case that it would be necessary
or useful - but either of those only work with full cooperation from all
parties.... and before that if grievances are actually voiced and then
actually *heard* by the offending party.

In the end the member was asked to leave the collective and was banned from
the space until they agreed to participate in mediation.  We are
re-grouping, getting shit done, and hopeful for a fresh re-start as
springtime rolls around.

What you bring up is a really tough and important area of discussion, but I
dont think we have the answer.  We dont feel like our dealing with it was
in any way exemplary, though  our core group feels like a lot was learned,
and we will certainly be on guard for red flags in the future..... but
could things have been less painful and less drawn-out had something been
different on an organizational level?  probably?

Andrew
Troy Bike Rescue


On Mon, Jan 12, 2015 at 3:28 PM, momoko saunders <analyst(a)bikefarm.org>
wrote:

> Hello!
>
> Accountability is a struggle for Bike Farm. As an all volunteer run
> organization, it's difficult to chastise undesirable behaviour. Not
> only is it hard to tell someone who is volunteering their time that
> they did not do something right, but the negative feedback is not the
> kind of environment we're trying to create.
>
> Still, what happens when someone messes up. To say nothing is nearly
> as detrimental. It erodes the quality of the service we provide, and
> can lead to an unsafe working environment.
>
> What do other collectives do? Do you have a accountability agreement?
> Something along the lines of, "by volunteering here, I want to be held
> accountable to the group in these ways..." or a grievance procedure?
>
> How do you communicate about your issues?
> any feed back would be greatly appreciated.
>
> Cheers,
> -Momoko
> ____________________________________
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andrew lynn 518-573-7947



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