From tspinner@gmail.com Sun Jun 11 19:49:00 2017
From: Todd Spinner <tspinner@gmail.com>
To: thethinktank@lists.bikecollectives.org
Subject: [TheThinkTank] Refund Policy
Date: Sun, 11 Jun 2017 21:48:58 -0500
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 <CAEXmagnSn3ff=D1LkJ3RUjL5G9nGoxpOjFp=DCDGCn7=-buXeg@mail.gmail.com>
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We have been recently challenged about our refund policy/lack of a refund
policy. Our Co-op sells used parts and a select amount of new parts, mostly
consumables and commuter level wheels, etc.

Does anyone have a refund policy that they would like to share? Does your
policy differ between new and used parts?

Thanks,

-- 
Todd Spinner
Bike Project of Urbana-Champaign (IL)



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From jbisker@gmail.com Sun Jun 11 20:52:22 2017
From: Josh Bisker <jbisker@gmail.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Refund Policy
Date: Mon, 12 Jun 2017 03:52:09 +0000
Message-ID:
 <CAJFfK6mUQoYqcMvjTSrCXrwAEm8=GDoQKc=h24WqOxE2XNnCow@mail.gmail.com>
In-Reply-To:
 <CAEXmagnSn3ff=D1LkJ3RUjL5G9nGoxpOjFp=DCDGCn7=-buXeg@mail.gmail.com>
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"You're welcome to donate any parts you don't want anymore"

On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com> wrote:

> We have been recently challenged about our refund policy/lack of a refund
> policy. Our Co-op sells used parts and a select amount of new parts, mostly
> consumables and commuter level wheels, etc.
>
> Does anyone have a refund policy that they would like to share? Does your
> policy differ between new and used parts?
>
> Thanks,
>
> --
> Todd Spinner
> Bike Project of Urbana-Champaign (IL)
>
>
>
> ____________________________________
>
> The ThinkTank mailing List
> <a href=3D"
> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o=
rg">Unsubscribe
> from this list</a>
>
> --
Josh Bisker
914-500-9890
New York Mechanical Gardens Bike Co-op <http://bikecoop.nyc/>
596 Acres <http://596acres.org/>
Bindlestiff Family Cirkus <http://bindlestiff.org/>



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From aeasterly@onoffsite.com Mon Jun 12 05:49:39 2017
From: Abby Easterly <aeasterly@onoffsite.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Refund Policy
Date: Mon, 12 Jun 2017 08:49:35 -0400
Message-ID: <007501d2e37a$59174c20$0b45e460$@onoffsite.com>
In-Reply-To:
 <CAJFfK6mUQoYqcMvjTSrCXrwAEm8=GDoQKc=h24WqOxE2XNnCow@mail.gmail.com>
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At QC Bike Collective we allow trade ups on a bike we sold. Other than that w=
e don=E2=80=99t buy bikes and we probably would think that refund is almost b=
uying. I don=E2=80=99t think we have been asked about refunding, but we certa=
inly are asked about buying and/or trading. We encourage the donation per bel=
ow and explain our trade up policy. So far, so good.

=20

From: Thethinktank [mailto:thethinktank-bounces(a)lists.bikecollectives.org] =
On Behalf Of Josh Bisker
Sent: Sunday, June 11, 2017 11:52 PM
To: The Think Tank <thethinktank(a)lists.bikecollectives.org>
Subject: Re: [TheThinkTank] Refund Policy

=20

"You're welcome to donate any parts you don't want anymore"

=20

On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com <mailto:t=
spinner(a)gmail.com> > wrote:

We have been recently challenged about our refund policy/lack of a refund pol=
icy. Our Co-op sells used parts and a select amount of new parts, mostly cons=
umables and commuter level wheels, etc.=20

Does anyone have a refund policy that they would like to share? Does your pol=
icy differ between new and used parts?

Thanks,


--=20

Todd Spinner

Bike Project of Urbana-Champaign (IL)

=20

=20

____________________________________

The ThinkTank mailing List
<a href=3D"http://lists.bikecollectives.org/options.cgi/thethinktank-bikecoll=
ectives.org">Unsubscribe from this list</a>

--=20

Josh Bisker

914-500-9890

 <http://bikecoop.nyc/> New York Mechanical Gardens Bike Co-op

 <http://596acres.org/> 596 Acres

 <http://bindlestiff.org/> Bindlestiff Family Cirkus



---
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From nozomi@affordablebikesrecyclery.com Mon Jun 12 07:33:10 2017
From: Nozomi Ikuta <nozomi@affordablebikesrecyclery.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Refund Policy
Date: Mon, 12 Jun 2017 10:33:06 -0400
Message-ID:
 <CAO9mL_4AGs_Ssj8A_Kms_Ttz7N=50yTyWwhGjo_JshG2aZxuAQ@mail.gmail.com>
In-Reply-To: <007501d2e37a$59174c20$0b45e460$@onoffsite.com>
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--===============0511643270047170072==
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Instead of "renting" bikes, we charge full price and then refund on a
percentage basis based on the time elapsed since purchase. This has worked
out for us better than renting a certain amount per week as it is easier to
refund the money than chase down the rent once the renter is in possession
of the bike.

On Mon, Jun 12, 2017 at 8:49 AM, Abby Easterly <aeasterly(a)onoffsite.com>
wrote:

> At QC Bike Collective we allow trade ups on a bike we sold. Other than
> that we don=E2=80=99t buy bikes and we probably would think that refund is =
almost
> buying. I don=E2=80=99t think we have been asked about refunding, but we ce=
rtainly
> are asked about buying and/or trading. We encourage the donation per below
> and explain our trade up policy. So far, so good.
>
>
>
> *From:* Thethinktank [mailto:thethinktank-bounces@
> lists.bikecollectives.org] *On Behalf Of *Josh Bisker
> *Sent:* Sunday, June 11, 2017 11:52 PM
> *To:* The Think Tank <thethinktank(a)lists.bikecollectives.org>
> *Subject:* Re: [TheThinkTank] Refund Policy
>
>
>
> "You're welcome to donate any parts you don't want anymore"
>
>
>
> On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com> wrote:
>
> We have been recently challenged about our refund policy/lack of a refund
> policy. Our Co-op sells used parts and a select amount of new parts, mostly
> consumables and commuter level wheels, etc.
>
> Does anyone have a refund policy that they would like to share? Does your
> policy differ between new and used parts?
>
> Thanks,
>
>
> --
>
> Todd Spinner
>
> Bike Project of Urbana-Champaign (IL)
>
>
>
>
>
> ____________________________________
>
> The ThinkTank mailing List
> <a href=3D"http://lists.bikecollectives.org/options.cgi/thethinktank-
> bikecollectives.org">Unsubscribe from this list</a>
>
> --
>
> Josh Bisker
>
> 914-500-9890 <(914)%20500-9890>
>
> New York Mechanical Gardens Bike Co-op <http://bikecoop.nyc/>
>
> 596 Acres <http://596acres.org/>
>
> Bindlestiff Family Cirkus <http://bindlestiff.org/>
>
>
> <https://www.avast.com/sig-email?utm_medium=3Demail&utm_source=3Dlink&utm_c=
ampaign=3Dsig-email&utm_content=3Demailclient&utm_term=3Dicon> Virus-free.
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--===============0511643270047170072==--


From jonathan.g.martins@gmail.com Mon Jun 12 08:07:51 2017
From: jonathan martins <jonathan.g.martins@gmail.com>
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Refund Policy
Date: Mon, 12 Jun 2017 16:07:49 +0100
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 <CACbQ-LCfJOU9nSjhUh=Q54YW=1MZ7f9rTBOuUQWypxwG=nrdJg@mail.gmail.com>
In-Reply-To:
 <CAO9mL_4AGs_Ssj8A_Kms_Ttz7N=50yTyWwhGjo_JshG2aZxuAQ@mail.gmail.com>
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Hi Todd,

Used to be a member of a cycle repair local grassroot organisation in
France - membership based type of stuff. Similarly to yours, you pay a
membership fee and you get access to parts at a reduced price (new at a
reduced cost - second hand for free as it was the result of donations by
members and anyone else who wanted to get rid of bicycle parts). The use of
the facilities and tools was restricted to paying members.

As far as I remember, some sort of refund policy was in place for new
parts. As second hand stuff were mostly for free (ie I could pick up stuff
from big boxes full of brakes, nuts and bolts etc.), one cannot really
expect a refund policy to be in place should something be faulty.

I suppose you should treat members and non members differently (don't know
if non members can access your shop). It could be that as a refund, you get
the next bike servicing for free or any other part of similar value etc.

At the end of the day, my view is that you re a non profit and for that
reason, members should not act in a purely commercial way (I considered
myself as a member of a co-op, not a customer...). Something like "we try
our best to make sure our used parts are reliable. But you know... we're a
non profit, acting for the greater good... so.." if you see what I mean.
Explain that to your clients/members, I am sure they can understand
(hopefully...).

Jonathan


On 12 June 2017 at 15:33, Nozomi Ikuta <nozomi(a)affordablebikesrecyclery.com>
wrote:

> Instead of "renting" bikes, we charge full price and then refund on a
> percentage basis based on the time elapsed since purchase. This has worked
> out for us better than renting a certain amount per week as it is easier to
> refund the money than chase down the rent once the renter is in possession
> of the bike.
>
> On Mon, Jun 12, 2017 at 8:49 AM, Abby Easterly <aeasterly(a)onoffsite.com>
> wrote:
>
>> At QC Bike Collective we allow trade ups on a bike we sold. Other than
>> that we don=E2=80=99t buy bikes and we probably would think that refund is=
 almost
>> buying. I don=E2=80=99t think we have been asked about refunding, but we c=
ertainly
>> are asked about buying and/or trading. We encourage the donation per below
>> and explain our trade up policy. So far, so good.
>>
>>
>>
>> *From:* Thethinktank [mailto:thethinktank-bounces(a)l
>> ists.bikecollectives.org] *On Behalf Of *Josh Bisker
>> *Sent:* Sunday, June 11, 2017 11:52 PM
>> *To:* The Think Tank <thethinktank(a)lists.bikecollectives.org>
>> *Subject:* Re: [TheThinkTank] Refund Policy
>>
>>
>>
>> "You're welcome to donate any parts you don't want anymore"
>>
>>
>>
>> On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com> wrote:
>>
>> We have been recently challenged about our refund policy/lack of a refund
>> policy. Our Co-op sells used parts and a select amount of new parts, mostly
>> consumables and commuter level wheels, etc.
>>
>> Does anyone have a refund policy that they would like to share? Does your
>> policy differ between new and used parts?
>>
>> Thanks,
>>
>>
>> --
>>
>> Todd Spinner
>>
>> Bike Project of Urbana-Champaign (IL)
>>
>>
>>
>>
>>
>> ____________________________________
>>
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>>
>> --
>>
>> Josh Bisker
>>
>> 914-500-9890 <(914)%20500-9890>
>>
>> New York Mechanical Gardens Bike Co-op <http://bikecoop.nyc/>
>>
>> 596 Acres <http://596acres.org/>
>>
>> Bindlestiff Family Cirkus <http://bindlestiff.org/>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=3Demail&utm_source=3Dlink&utm_=
campaign=3Dsig-email&utm_content=3Demailclient&utm_term=3Dicon> Virus-free.
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--===============3108389787363482678==--


From cyclista@inventati.org Mon Jun 12 17:15:15 2017
From: cyclista@inventati.org
To: thethinktank@lists.bikecollectives.org
Subject: Re: [TheThinkTank] Refund Policy
Date: Tue, 13 Jun 2017 00:15:11 +0000
Message-ID: <ea3884312012a954e6c60cf808be1ced@inventati.org>
In-Reply-To:
 <CACbQ-LCfJOU9nSjhUh=Q54YW=1MZ7f9rTBOuUQWypxwG=nrdJg@mail.gmail.com>
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="===============3925981993535674431=="

--===============3925981993535674431==
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

At Recycle Ithaca's Bicycles, we pretty much just repair or replace=20
indefinitely within the 30 day repair-or-replace warranty period. We=20
never refund money, justification being that for the time being we run=20
on such a shoestring budget that we basically don't have available money=20
for refunds; money often gets assigned to essential functions or spent=20
on same as soon as we get it.

If we ever get a more robust financial base we might do refunds in=20
addition to repair/replace.

Also, repair versus replace is conditional based upon the buyer's=20
preference (they actually often request to repair it themselves, with=20
our help, in our shop) or in some cases simply determined by=20
feasibility, since of course some things can't be repaired.

Cyclista
Co-Director, Recycle Ithaca's Bicycles



On 2017-06-12 15:07, jonathan martins wrote:
> Hi Todd,
>=20
> Used to be a member of a cycle repair local grassroot organisation in
> France - membership based type of stuff. Similarly to yours, you pay a
> membership fee and you get access to parts at a reduced price (new at a
> reduced cost - second hand for free as it was the result of donations=20
> by
> members and anyone else who wanted to get rid of bicycle parts). The=20
> use of
> the facilities and tools was restricted to paying members.
>=20
> As far as I remember, some sort of refund policy was in place for new
> parts. As second hand stuff were mostly for free (ie I could pick up=20
> stuff
> from big boxes full of brakes, nuts and bolts etc.), one cannot really
> expect a refund policy to be in place should something be faulty.
>=20
> I suppose you should treat members and non members differently (don't=20
> know
> if non members can access your shop). It could be that as a refund, you=20
> get
> the next bike servicing for free or any other part of similar value=20
> etc.
>=20
> At the end of the day, my view is that you re a non profit and for that
> reason, members should not act in a purely commercial way (I considered
> myself as a member of a co-op, not a customer...). Something like "we=20
> try
> our best to make sure our used parts are reliable. But you know...=20
> we're a
> non profit, acting for the greater good... so.." if you see what I=20
> mean.
> Explain that to your clients/members, I am sure they can understand
> (hopefully...).
>=20
> Jonathan
>=20
>=20
> On 12 June 2017 at 15:33, Nozomi Ikuta=20
> <nozomi(a)affordablebikesrecyclery.com>
> wrote:
>=20
>> Instead of "renting" bikes, we charge full price and then refund on a
>> percentage basis based on the time elapsed since purchase. This has=20
>> worked
>> out for us better than renting a certain amount per week as it is=20
>> easier to
>> refund the money than chase down the rent once the renter is in=20
>> possession
>> of the bike.
>>=20
>> On Mon, Jun 12, 2017 at 8:49 AM, Abby Easterly=20
>> <aeasterly(a)onoffsite.com>
>> wrote:
>>=20
>>> At QC Bike Collective we allow trade ups on a bike we sold. Other=20
>>> than
>>> that we don=E2=80=99t buy bikes and we probably would think that refund i=
s=20
>>> almost
>>> buying. I don=E2=80=99t think we have been asked about refunding, but we =

>>> certainly
>>> are asked about buying and/or trading. We encourage the donation per=20
>>> below
>>> and explain our trade up policy. So far, so good.
>>>=20
>>>=20
>>>=20
>>> *From:* Thethinktank [mailto:thethinktank-bounces(a)l
>>> ists.bikecollectives.org] *On Behalf Of *Josh Bisker
>>> *Sent:* Sunday, June 11, 2017 11:52 PM
>>> *To:* The Think Tank <thethinktank(a)lists.bikecollectives.org>
>>> *Subject:* Re: [TheThinkTank] Refund Policy
>>>=20
>>>=20
>>>=20
>>> "You're welcome to donate any parts you don't want anymore"
>>>=20
>>>=20
>>>=20
>>> On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com>=20
>>> wrote:
>>>=20
>>> We have been recently challenged about our refund policy/lack of a=20
>>> refund
>>> policy. Our Co-op sells used parts and a select amount of new parts,=20
>>> mostly
>>> consumables and commuter level wheels, etc.
>>>=20
>>> Does anyone have a refund policy that they would like to share? Does=20
>>> your
>>> policy differ between new and used parts?
>>>=20
>>> Thanks,
>>>=20
>>>=20
>>> --
>>>=20
>>> Todd Spinner
>>>=20
>>> Bike Project of Urbana-Champaign (IL)
>>>=20
>>>=20
>>>=20
>>>=20
>>>=20
>>> ____________________________________
>>>=20
>>> The ThinkTank mailing List
>>> <a href=3D"http://lists.bikecollectives.org/options.cgi/
>>> thethinktank-bikecollectives.org">Unsubscribe from this list</a>
>>>=20
>>> --
>>>=20
>>> Josh Bisker
>>>=20
>>> 914-500-9890 <(914)%20500-9890>
>>>=20
>>> New York Mechanical Gardens Bike Co-op <http://bikecoop.nyc/>
>>>=20
>>> 596 Acres <http://596acres.org/>
>>>=20
>>> Bindlestiff Family Cirkus <http://bindlestiff.org/>
>>>=20
>>>=20
>>> <https://www.avast.com/sig-email?utm_medium=3Demail&utm_source=3Dlink&utm=
_campaign=3Dsig-email&utm_content=3Demailclient&utm_term=3Dicon>=20
>>> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=3Demail&utm_source=3Dlink&utm=
_campaign=3Dsig-email&utm_content=3Demailclient&utm_term=3Dlink>
>>> <#m_-1956914223532322485_m_-8956773568098533742_DAB4FAD8-2DD7-40BB-A1B8-4=
E2AA1F9FDF2>
>>>=20
>>> ____________________________________
>>>=20
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>>>=20
>>>=20
>>=20
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