More details:

Thanks for all the great responses so far. I’ll provide a few more details about our requirements;

Cloud based. Not custom designed by one individual. The organization does NOT have an in-house techie (in my mind, this rules out Civic CRM and Drupal but feel free to argue about that). Needs to include pretty complete customer relationship management tool

HERE ARE THE RESULTS SO FAR:

NationBuilder is still in the running but it does not track volunteer hours.  Unclear if it has good/flexible reporting for client outcomes. (If we use it, we’d probably use a combination of that with Volgistics)  Very good at tracking members/donors

Volgistics is great for volunteers but doesn’t seem to do a good job on the other things (again, feel free to argue with me on that)

PowerBase—(Progressive Technology Project’s implementation of CivicCRM for advocacy) is still in the running but it does not track volunteer hours.  Unclear if it has good/flexible reporting for client outcomes. (If we use it, we’d probably use a combination of that with Volgistics)

ClientTrack  — appears to be great at client tracking and reporting.  Not so good at Donor and volunteer management. Is not a CRM (Customer Relationship Management) database. 

TheDataBank--So far, most complete option— but ongoing price could be an issue

Still collecting information on these and other options.

ANYONE USING ANY OF THESE: Would like your comments:

PowerBase
EveryAction
Frontstream Online (was Giftworks)
ResultsPlus
Little Green Machine
theDataBank
Salsa
CitySoft Community Enterprise