We don't have sale-only hours, but we are sometimes at the shop when we're open, and if people can be self-contained and we feel like it, we often let them in to fix "just this one thing." but we make it clear that the shop isn't usually available right then and that we're making a special exception for them. and they are usually appreciative, and sometimes we have good conversation, too, because it's more one-on-one and they're more self-sufficient. in my experience. but we have that luxury. i'm sure it's different if you're actively trying to do other open-to-public things with the shop space.
If you need a hard-and-fast rule, people will get used to it, and most of them will eventually understand. Another potential solution would be to have one "emergency stand" available for "exceptional circumstances," like if they wouldn't be able to get home without walking for miles otherwise.
On Sat, Aug 6, 2011 at 10:53 AM, Clifford McCarten < director@communitybikeshop.org> wrote:
Hey Folks, Quick couple of questions to those who break up their workshop hours and have sales-only hours/days. How does that work for you? How do your users / volunteers feel about it? What are you selling? Any "wow, we're surprised at how well Widget X sells!" items you'd recommend? Do you get a lot of people coming in hoping to fix "just this one thing?" during the sales-only time? This is a main concern of mine. Thanks, Clifford -- B!KE: The Peterborough Community Bike Shop 336 Rubidge St, Peterborough ON communitybikeshop.org (705) 775-7227
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