Hello Everyone,

Here are some more of the trends and insights around volunteer management from the Safe and Effective Shop Operations Workshop. 

VOLUNTEER MANAGEMENT
Technology Intervention
   - Trend: Shops are managing volunteers through digital platforms
                 - Examples: CSI, Mailchimp, Zoom
   - Insight: Technology gap will cut off key volunteers
   - Insight: Shops not embracing digital tools will have more work cut out for them

Challenges
   - Trend: There are fewer volunteers who are comfortable coming into the shops to help
   - Insight: Shops who operate indoors are a health hazard to volunteers
   - Insight: Leadership who are doing all the communication and setting up digital tools for volunteers are not using their time effectively.

New Ways of Working
   - Trend: Shops are limiting volunteers in their shops
         - Examples: Some shops are keeping their volunteers outdoors to guide traffic or do repairs
   - Insight: Social distanced volunteers inside shops are a health risk



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