Caveat emptor(let the buyer beware) is established common law.  Refunds are a courtesy extended to the buyer to promote goodwill.  At 3rd Ward Bike Shop, it comes down to the question, "Who is at fault?"  If a staff member sold a part, new or used, that did not fill the need or correct the problem, then we exchange for the correct part. If a new part is flawed or fails due to manufacture defect, we replace the part.  If we can not satisfy the client, because we do not have the part/solution at hand, we refund his money.

"You're welcome to donate any parts you don't want anymore"

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