Hi All,
Since we opened shop I've observed that our best volunteers are those that hardly know anything about the mechanical side of bikes but have enthusiasm and a desire to learn. They end up being the most patient with customers and eventually the best teachers/passers on of bike knowledge. On the flip side are experienced bike mechanics. Most, but not all, are pushy, completely disregard our "hands off the tools philosophy" and don't understand when we ask them to "please attend volunteer orientation" if you would like to volunteer as a mechanic here ("but i'm already a mechanic!").
Recently a bike mechanic of thirty years came in because he heard about us and wanted to observe what went on. To make a long story short, he did everything BUT observe and I had to ask/tell/almost yell at him several times to let people in the shop "do it themselves". The last time I told him to "let him do it himself" he responded with "but i have so much knowledge to share!", to which I replied "here we let people get that knowledge themselves and don't watch over them constantly or take tools out of their hands", which he didn't seem to understand ("what if they make a mistake and something breaks?!"). To lighten the mood (they'll probably laugh, or cry...), bring a hammer out and explain that this is your "rim straightener" or "frame alignment tool".
My questions to the other collectives out there:
1.) Do you have a similar issue? or is it just us, haha
2.) How have you gotten experienced mechanics (like the above example) to "buy-in" to your system if at first they resisted?
Brian
Urban Bike Project of Wilmington
-a 501(c)3 non-profit bike shop-
1908 N. Market Street (entrance is in the parking lot behind the building)
Wilmington, DE 19802
Hours:
Thursday 6:30-9:00
Saturday 1:00-4:00
Visit us online at http://urbanbikeproject.org