Here are some of the trends and insights around Capacity for Providing Services from the Safe and Effective Shop Operations Workshop. 

   - Trend: Shops are facing an increased need from their communities while facing major internal challenges to be able to safely help                

         - Examples: Not all volunteers have access to digital resources, airflow, and more people moving to bicycles transportation alternative

   - Insight: An inaccessible resource is not a resource

   - Trend: Shops are moving services online

         - Examples: Online stores, repair videos, volunteer management Systems, and Zoom calls for repair help

   - Insight: Moving to digital excludes community members

   - Trend: Shops are being more structured about who is in the shop and when

         - Examples: Not allowing members with at-risk family, alternate hours shifts, limiting time spent in shop, and having customers wait outside

   - Trend: Shops are limiting their capacity for work to reduce transmission risk

         - Examples: Reduced hours, reduced amount of stations, elimination of drop-in hours

   - Insight: Shop staff are becoming pods

Hope this can help your organizations consider how they are operating and in making decisions.

Hang in there.