Two semi-related questions:

How do you folks deal with it when it gets crazy busy? i.e., the times when there are more 2 people per volunteer mechanic, tools all over the place, and all (or most) of the people need step-by-step, hands-on assistance?
Do you have a set capacity? Do you turn people down?

At B!KE, I've been starting to put together some exploded parts displays, along with basic steps, clear dos and don'ts, and examples of good or bad parts (i.e., severely pitted bottom bracket axles). Has anyone done this and found this helpful to your members (allowing people doing more self-guided learning)? Any useful discoveries made while building this kind of display?

Thanks!

Clifford McCarten
Co-Director, B!KE: The Peterborough Community Bike Shop
400 Wolfe St
Peterborough, Ontario
(705) 745-2103