Hey Everyone,

In the past few days, I've had several bikes people have brought in which are department store bikes of the worst kind. Pressed dropouts, steel cranks, etc. I'm sure you all know the bike of which I write.

When explaining mechanical issues to the owner, sometimes the answer to "why do I keep having problems with this bike?" really does come down to a quality of manufacture issue. Of course I don't think anyone here wants to disparage someone's bike, or make them feel not worthy to be in our shops, but buying a bike at Target or Walmart does sometimes come down to a class issue. How to explain this in a way that's not as harsh? Any experiences you've had where it went wrong, or where it went really well?

We really do want to encourage people to ride bikes, and getting them on a craphole Roadmaster is pretty much going to just discourage it and frustrate them after about 100 miles.

Thanks, y'all. Hope you're all doing well!

josh.