Bikerowave usually asks a person not to come back. The decision for a full ban has to be brought to the member meeting and the "offending person" is given an opportunity to speak their part. If they are banned it is explained to them how decisions are overturned and that they can appeal at any time to the members at a meeting to be reinstated. There has been language proposed to encourage a restorative justice approach to the "offending person" being invited back but it hasn't been used yet.

At the same time, the board of facilitators can temporarily limit a member's ability to do the shop harm by asking for their keys and changing passwords if there is strong evidence that a member has done the shop harm and there is cause to believe they may do so further. This only lasts until the next member meeting.

Thirdly the Head Mechanics on a particular shift are able to ask a patron not to come in on their shift. This has kept folks from the community involved with the shop and prevented some volunteer loss in the past, some folks require more patience than others and some mechanics don't have that patience.

-Enzo

On Fri, Jun 7, 2013 at 7:37 PM, Julia Kirk <julia.kirk@bicas.org> wrote:

Here's BICAS's latest draft of our Ban/Evict policy. It is currently under scrutiny, but it's a good start. We've had to use it a few times recently, but for physical threat or assault rather than theft. Regardless, it's one of our answers to not wanting police involvement.

On Fri, Jun 7, 2013 at 12:16 PM, Michael Kirk <michael.john.kirk@gmail.com> wrote:

There are always tough clients, but I'd say we at the LA Bicycle Kitchen have a conversation about asking someone to leave maybe every 6 months.

If possible, "taking a break" is preferable to full on banning. For one, it's not practical for us to ban someone for life, and an unenforceable threat just turns it into a Mom said no, go ask Dad situation.

Have someone who is on good (least bad) terms with the client have a one-on-one conversation, outside of the shop in case there's a scene and to emphasize that they (or better yet, their behaviors) aren't welcome by the group. Try to be clear that you are acting on the groups behalf, it's not that "Joe says you can't come anymore".

Something like:

"We think that you've (taken things knowing it's against the rules | acted aggressively towards volunteers | taken advantage of us in some specific way). As a group we want you to take a break from the space. If you come back in the next month, you will be asked to leave."

I prefer this because it's reasonable to enforce, while still giving some real consequences to a person that maybe just feels invincible. Also, it gives them a path to be on good standing with your group in a month.

Immediately, I can think of three people that we've asked to take a break like this. One of them (a few months ago) hasn't come back. A second stayed away for 6 months or so, and now seems to be happy to follow our rules, and the third is back and raising hell all over again. Your mileage will vary.

M

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