Instead of "renting" bikes, we charge full price and then refund on a percentage basis based on the time elapsed since purchase. This has worked out for us better than renting a certain amount per week as it is easier to refund the money than chase down the rent once the renter is in possession of the bike.

On Mon, Jun 12, 2017 at 8:49 AM, Abby Easterly <aeasterly@onoffsite.com> wrote:

At QC Bike Collective we allow trade ups on a bike we sold. Other than that we don’t buy bikes and we probably would think that refund is almost buying. I don’t think we have been asked about refunding, but we certainly are asked about buying and/or trading. We encourage the donation per below and explain our trade up policy. So far, so good.

 

From: Thethinktank [mailto:thethinktank-bounces@lists.bikecollectives.org] On Behalf Of Josh Bisker
Sent: Sunday, June 11, 2017 11:52 PM
To: The Think Tank <thethinktank@lists.bikecollectives.org>
Subject: Re: [TheThinkTank] Refund Policy

 

"You're welcome to donate any parts you don't want anymore"

 

On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner@gmail.com> wrote:

We have been recently challenged about our refund policy/lack of a refund policy. Our Co-op sells used parts and a select amount of new parts, mostly consumables and commuter level wheels, etc.

Does anyone have a refund policy that they would like to share? Does your policy differ between new and used parts?

Thanks,


--

Todd Spinner

Bike Project of Urbana-Champaign (IL)

 

 

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