Our experiance has been the same as others with regards to the chain tool.  We use the park CT-3 and try to make sure that folks know how to use it before doing so.  We used to use the cheaper ones, but they broke way to often, and the CT-3 has held up well (we go through about 4-6 pins a year).

Concerning pumps, we've started getting our pumps from REI.  They have a 100% satisfaction guarantee, so when a pump breaks, we take it back and get a new one.   Wasteful yes, but when we tried to rebuild and repair pumps, they never lasted much longer.  Maybe someday someone will discover the holy grail of pumps, but until then, we're going to continue to use REI...

for 1304bikes,
-Doug


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1304bikes
2419 Mayview Rd.
Raleigh, NC
1304bikes.org