Hello folks across the pond!

Recently, our friends at the London Bike Kitchen had their first conflict with a customer. He came into the workshop with a fancy Cannondale CAAD10 with a press fit BB20 bottom bracket, and he verbally agreed to their Terms & Conditions. However, the student turned out to be quite difficult - not listening to instructions, questioning instructions, consulting the internet, etc. During the BB installation process, the instructor forgot to put in the shims before the bearings were pressed in, so they had to get knocked out. Somewhere along the line, the inside of the BB shell was damaged, and there is disagreement between the instructor and the student about what happened/whose fault it is, etc.