Which customers should not be treated as well as a roady in race shop? 

A car sales person told me once about a man who was dresses shabby because it was his day off and he was gardening. He walked into the car shop, most of the sales peoples heads went up when the door opened, and then went back down when they saw how he was dressed. This sales person treated this dirty man like he would any customer, walking up, saying hi, shaking his hand and asking how he could help today.   His wife was out when their very old car had a shock tower rust out and killed the car at a parking lot speed bump. His daughter was going off to college in two weeks and he thought it might be time to buy two cars. He was a high corporate salaried person, at the end of the day wrote a check for the two cars. Came back over the next five years and bought a car for different people in the family because of his experience being treated well when he walked into the shop a dirty old man. 

We are not hired as judges, we are sales and service, and it should be damn fine service for all. If it is less then stellar service then it is not service to the bicycle community at all. Everyone should feel like they are cherished for being a cyclist and for putting their money into your hands. After all you do not sell bikes anything, nor to bike pay for repairs, You are taking care of the transportation needs of a person. Treat that person very well. 

Christopher Wallace
Holistic Cycles/ Bicycle Guild
140 Harrison St
Oak Park, IL. 60304


-------- Original Message --------
Subject: Re: [TheThinkTank] Vancouver bike mechanics try to change
industry bad attitudes
From: james bledsoe <jamesbleds0e@yahoo.com>
Date: Tue, August 20, 2013 11:07 pm
To: The Think Tank <thethinktank@lists.bikecollectives.org>

i admit to being guilty here but not in the way sighted in the article
my offence is in telling customers that if they walk away from their bicycle dressed like they will be risking arrest   
yes these are fully kitted  roadies who are used to being fawned over.  but it still is not the type of thing that we need to be doing.
The Bicycle Kitchen was founded in part  as a direct response to the types of attitudes sighted in the article
and not the shop of  my admission.  

From: director <director@communitycycles.org>
To: The Think Tank <thethinktank@lists.bikecollectives.org>
Sent: Tuesday, August 20, 2013 9:10 PM
Subject: Re: [TheThinkTank] Vancouver bike mechanics try to change industry bad attitudes

Sounds good!


On Tue, Aug 20, 2013 at 10:08 PM, Dax Burgos <draxula@gmail.com> wrote:
do you mind if i post this in the shop?
D


On Sun, Aug 11, 2013 at 7:31 AM, director <director@communitycycles.org> wrote:
Interesting article about customer service in bike shops.

http://www.cbc.ca/news/canada/british-columbia/story/2013/08/08/bc-bike-mechanics-bad-attitudes.html

--
Ride On!

Rich Points
http://communitycycles.org
Executive Director
(c)303-589-0597
(w)720-565-6019

Community Cycles is Boulder's only bike shop dedicated to bike commuting.
Find us on facebook https://www.facebook.com/CommunityCycles


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"When I see an adult on a bicycle, I do not despair for the future of the human race."
-H.G. Wells

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--
Ride On!

Rich Points
http://communitycycles.org
Executive Director
(c)303-589-0597
(w)720-565-6019

Community Cycles is Boulder's only bike shop dedicated to bike commuting.
Find us on facebook https://www.facebook.com/CommunityCycles

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