Greg here from the Long Island BIke co-op.

Like you, we get lots of walk-ins.

At our spaces, there are a thousand things to trip over and all kinds of sharp things to get hurt on (we also find walk-ins (sober or not)  really disruptive to the volunteers working.).

Whenever someone appears to be impaired, we ask them to wait outside. Very few ask why. If they do, we say that there are trip and slip hazards, and that our insurance company would prefer if we kept them outside. 

Maybe because we don't reference their impairment, and blame things on a faceless insurance company, we haven't had any problems.

Everyone who gets a bike from us signs a disclaimer/hold harmless saying that they are able to ride in a safe and law-abiding manner. I think that covers us from liability and keeps us from having to ask if they are wasted.

On Sat, Oct 7, 2023 at 5:02 PM wade--- via TheThinkTank <thethinktank@lists.bikecollectives.org> wrote:
The Bike Connector is a non-profit,  volunteer-run, community-based program that collaborates with community partners to distribute and maintain free bikes.

We've been serving the community for five years and have traditionally worked with schools and social service agencies. Most of our customers are referred to us through partner organizations. Recently, we've been seeing an uptick in unaffiliated adults walking into our shop looking for bikes. Many of these folks have heard of us through word of mouth.  News of "free" bikes spreads fast. We do not know the stories of the people we serve, nor do we care. We treat everyone that walks in the door with dignity.

Occasionally we get people that walk in the door that appear drunk or high. There is a prevalent opioid use problem in our community. People often smell like they've consumed alcohol and/or weed. I recently noticed an adult visitor discreetly drinking a nip. He did not behave drunk and I did not intervene. I'd like to have an understanding of how best to deal with these individuals in a respectful manner. When someone comes into the shop smoking a cigarette, I don't hesitate to let them know that smoking is prohibited and to take the cigarette outside. When they smell of alcohol or weed, what do we do? When they exhibit signs of drug abuse or mental illness (stumbling, slurred speech, anger, confusion), what do we do?

We have policies in place for minors. With regards to adults, things get a bit more complicated.

Suggestions and resources are welcome.
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