I might suggest that folks working in a community bike shop setting use neither the word "client" nor  "customer" but rather "community member," "friend" or "patron."

I personally never use the word customer when in the shop and encourage other facilitators to do the same. The word customer reduces the relationship between the shop and the community member to a financial transaction. As many of us are in the work from the ethos of supporting access, creating vibrant community spaces, etc, rather than seeing our work as a business transaction, finding alternatives to the word customer may be of interest since that term is pretty specific to a certain type of relationship.



On Thu, Apr 26, 2018 at 10:52 AM, Ron Kellis <ron.kellis@velocitycoop.org> wrote:
One of the things we have done is to make up an 11X17" poster (easy to print) listing what a donation will buy:

And as another suggested, you can put a thermometer poster on the donation jar with how much you are trying to raise and whee you are at.

On Mon, Apr 23, 2018 at 9:19 AM, Sue Plummer <scplummer65@gmail.com> wrote:
HI Folks,

I'm part of a start-up effort in an urban neighborhood in Cincinnati.  We hope to have our own shop, one day, where we will rebuild and sell bikes, affordably.  In the meantime, we have pop-up repair sessions (2 Saturdays/month) planned for the spring/summer, this year.  

We did a few of these part of last summer, but didn't charge anything.  I am not completely comfortable with that, and would like to ask clients to offer something in exchange.  i'd love any ideas about this.

Thanks!

Sue Plummer
WheelHouse Cincy

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Ron Kellis | Véloteer & Basic Maintenance Instructor  | VéloCity Bicycle Co-op | 2111 Mt. Vernon Ave., Alexandria, VA  22301 | velocitycoop.org | +1 (703) 549-1108

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