Instead of going with a touchscreen, you might be able to save money by going with a regular computer, monitor, and mouse (and possibly keyboard) setup.  We have this setup for our sales computer system, and it works quite well. Mechanics are also able to access this computer to look things up without having to run upstairs to our volunteer workstation. (But the public isn't encouraged to do use this system, since they'd then have access to our sales records.)

We also plan to install a "welcome to our shop, these are your mechanics for today" screen by our entryway.

The basic setup is this:

So, assuming you can stash the desktop within 20ft of the workstation, and that someone you know has an older computer kicking around, you can set up one of these workstations for about $35-45.  And you don't have to worry about cleaning bike grease off of your expensive touchscreen monitor.

Perhaps your group might be more amenable to your idea if you present them with an under-$50 pricetag? And the bonus of reusing otherwise-unwanted electronics?

As I said, EBC doesn't have publicly access computer stations, so I don't actually have experience with using computers for that purpose, or how effective it is.  We have a bookshelf. It has the Parktool Big Blue Book, Bicycling Magazine's guide to Bicycle Maintenance & Repair, and some other goodies. Our mechanics, however, are able to look up stuff using the computer on the shop floor (e.g. spoke length calculator).


Cheers,

Chris
President
Edmonton Bicycle Commuters' Society
http://edmontonbikes.ca/

On Wed, Feb 9, 2011 at 10:33 PM, Mark Rehder <mark@re-cycles.ca> wrote:
At our shop we usually only have one Head Mechanic per shift, with two Shop Assistants who may or may not have enough knowledge to guide people through repairs (and one SA has to always deal with incoming people and the cash so really only two folks available for instruction at most).  We've seen a large increase in the numbers of users of our shop (over 5,000 in 2010) and I find myself once again pondering having video instruction at each station for those that might want to use it.

These would be touch-screens that have, at the very least, a web browser with the Park Tool repair page as well as Sheldon Brown's info (especially for working on 3-speeds and other old bikes) plus whatever might be useful. The technology for this is getting cheaper every day, and more and more people are used to getting their info from a screen.

I floated this idea by our group a few years ago but it got voted down. I'm going to try again, but first wanted to see if anyone else is using or has tried such a set-up.

Thanks,

Mark Rehder - Coordinator
re-Cycles Community Bike Shop
http://re-cycles.ca

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