Position Title: Community Bike Shop Manager
Responsibility Statement
The Community Cycles Shop Manager oversees the day-to-day
logistics and quality control of the community bike shop. The
position is responsible for volunteer, customer and client
management, retail sales and inventory.
Reports To: Executive Director
Essential Functions
Shop Operations
- Manage, train and develop team of facilitators (high level
volunteers).
- Support the EAB program with bikes and other shop resources
- Along with volunteers, ensure the shop is maintained in a
clean, safe manner at all times.
- Ensure adequate coverage of all shop positions and shifts to
ensure consistent service throughout stated shop hours.
- Recruit and help train dedicated volunteers as shop leads
and front desk volunteers.
- Oversee initial store construction and ongoing maintenance
of retail space
- Ensure completion and quality of work done; ensure that all
phone calls, requests, and questions are addressed properly
and in a timely manner.
Administration
- Maintain, organize, and update office files and records.
- File invoices, statements, timesheets, and fiscal reports in
an organized fashion.
- Maintain Operations Metrics Report.
- Prepare and submit monthly reports and problems/suggestions
to the Executive Director.
- Implements procedures to protect the shop's assets.
- Ensure retail space is stocked and in an organized, clean
state at all times.
- Ensure shop van is in running order at all times.
Retail
- Responsible for achieving Retail Sales and Gross Margin
targets.
- Conduct price surveys to keep price book and service menu
up-to-date and maintain pricing inventory knowledge.
- Responsible for Retail merchandising and marketing.
- Ensure parts and materials are stocked at all times.
- Work with Head Mechanic to place orders with vendors for
both stock and special orders.
- Develop and maintain strict inventory control; inventory to
be taken once per quarter.
- Ensure retail space is stocked and in an organized, clean
state at all times.
Experience/Education
- Non-profit experience preferred
- Minimum two years retail experience required
- Minimum one year management experience preferred
- Minimum one year formal supervision of staff and/or
volunteers
- Bike shop experience preferred
- Experience with marketing and retail merchandising preferred
- Current knowledge of a wide variety of bike types,
accessories, tools, etc.
Supervision
Daily supervision of paid mechanics and other employees
Daily supervision of clients, volunteers and interns
Knowledge, Skills, Abilities
- Advanced supervisory and management skills
- Strong understanding of bike mechanics
- Basic understanding of volunteer coordination
- Proficiency in windows-based computer software programs
- Solid oral and written communication skills.
- Experience with budget tracking, cash handling and inventory
control
- Ability to plan, coordinate, and implement classes and
workshops
- English/Spanish bilingual preferred
Equipment
- Personal Computer
- Cell Phone
Physical Effort Required
- Regular lifting of 50+ pounds
- Ability to climb ladders and stairs.
Compensation
The Community Cycles bike shop manager is a full time
position, compensation is $28K-$30K based on experience and
qulifications. Benefits - Eco Pass, no other benefits, at this
time.
TO APPLY FOR THIS POSITION
If you would like to apply for this position please copy and
paste your resume into the body of an email and attach
it as a pdf to an email to resume "at" communitycycles.org
Resumes will be accepted through April 29