Hi Claude Ferron via Thethinktank,

Thank you for contacting FortuneJack Customer Support Team.

We will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.

Your patience on this matter is greatly appreciated.

To view the status of the ticket or add comments, please visit
https://fortunejack.freshdesk.com/helpdesk/tickets/217273

Thank you for your patience.

Sincerely,
Support Center Support Team