At our shop we usually only have one Head Mechanic per shift, with two Shop Assistants who may or may not have enough knowledge to guide people through repairs (and one SA has to always deal with incoming people and the cash so really only two folks available for instruction at most). We've seen a large increase in the numbers of users of our shop (over 5,000 in 2010) and I find myself once again pondering having video instruction at each station for those that might want to use it.

These would be touch-screens that have, at the very least, a web browser with the Park Tool repair page as well as Sheldon Brown's info (especially for working on 3-speeds and other old bikes) plus whatever might be useful. The technology for this is getting cheaper every day, and more and more people are used to getting their info from a screen.

I floated this idea by our group a few years ago but it got voted down. I'm going to try again, but first wanted to see if anyone else is using or has tried such a set-up.

Thanks,

Mark Rehder - Coordinator
re-Cycles Community Bike Shop
http://re-cycles.ca

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