At Sacramento Bicycle Kitchen, we post our Code of Conduct which lists all the rules and emphasizes the fact that we are all volunteers and not professional mechanics on large signs posted above the check-in desk and then we also have all patrons sign the attached waiver.  We used to do them all on paper but that was a nightmare so I recently converted the waiver to an electronic waiver that is hosted by Waiver Forever; see the electronic version here- http://waiver.fr/p-ZSH4h  

We have an IPad set up that syncs up all the waivers with the WF online dashboard and WF also has a plug-in that works in Chrome to automatically populate some info into Freehub to simplify the profile creation process.  We only have patrons sign waivers during their first visit.  While there have been issues with repairs and the occasional disgruntled patron, we have never had anyone contest the waiver.  

Hope this helps.

-Shannon 

 SBK

On Tue, Jun 3, 2014 at 12:58 PM, AMS Bike Co-op <info@bikecoop.ca> wrote:

We've talked about but never implemented this:

At our Co-op we have a sign in sheet for everyone working in the shop. We have considered (and probably will) have a large printed out waiver above it that outlines some basic liability info.

As for the specifics of that waiver - t.b.d. we would have to conform to our local 'WorkSafe BC' organisation requirements likely.

On Tue, Jun 3, 2014 at 4:46 AM, Cassiope Sydoriak <cassiope@bsbcoop.org> wrote:

Hello folks across the pond!

Recently, our friends at the London Bike Kitchen had their first conflict with a customer. He came into the workshop with a fancy Cannondale CAAD10 with a press fit BB20 bottom bracket, and he verbally agreed to their Terms & Conditions. However, the student turned out to be quite difficult - not listening to instructions, questioning instructions, consulting the internet, etc. During the BB installation process, the instructor forgot to put in the shims before the bearings were pressed in, so they had to get knocked out. Somewhere along the line, the inside of the BB shell was damaged, and there is disagreement between the instructor and the student about what happened/whose fault it is, etc.

Now the student is asking for £800 to replace his frame, which could be deadly for a small bike shop.

Following this, we’re having a lot of discussion in the UK bike community about how to approach these difficult situations. Has anyone dealt with a problem like this before? Does anyone have an effective liability waiver that covers both the customer and the shop?

Many thanks to all!

-Cassiope

--

Cassiope Sydoriak
Co-Founder and Executive Director
Broken Spoke Bike Co-op
www.bsbcoop.org
m: +44 (0)7551 711746
--

____________________________________

The ThinkTank mailing List
<a href="http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.org">Unsubscribe from this list</a>

--

Étienne Hossack
Programs Assistant

AMS Bike Co-op

University of British Columbia

604-822-BIKE (2453) | bikecoop.ca | @ubcbike

____________________________________

The ThinkTank mailing List
<a href="http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.org">Unsubscribe from this list</a>

____________________________________

The ThinkTank mailing List
<a href="http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.org">Unsubscribe from this list</a>