We are using Volunteer Impact for our volunteers and have run into the same issue. It has great capacity for volunteer management, but can't do anything else.  Right now our donors and program participants are in separate databases which is crazy unruly.  I've looked around and haven't been able to find anything except a custom database (WAY too expensive) to fulfill all our needs.  Please let us know if you find a better solution!
-Laurie

Laurie Hanselmann
Managing Director
The Bike Depot
2825 Fairfax St.
Denver, CO 80207
Office: 303-393-1963

On Fri, Dec 7, 2012 at 11:15 AM, <thethinktank-request@lists.bikecollectives.org> wrote:
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Today's Topics:

   1. Re: What CRM are you using? (Rich Points)
   2. Re: What CRM are you using? (Ryan Sharpe)
   3. Re: What CRM are you using? (Sean Madsen)


----------------------------------------------------------------------

Message: 1
Date: Fri, 7 Dec 2012 09:58:55 -0700
From: Rich Points <director@communitycycles.org>
To: The Think Tank <thethinktank@lists.bikecollectives.org>
Subject: Re: [TheThinkTank] What CRM are you using?
Message-ID:
        <CAKAQTJmJE0AWqBoF7f1SrwjhO3S7XjDZLkE-fZbrKH5NORXASA@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Do you know if Gift Works has a scheduling feature for volunteers and
clients?  This is a critical feature for us.

Thx
Rich

On Fri, Dec 7, 2012 at 9:44 AM, Ryan Sharpe <sharpe@sacbikekitchen.org>wrote:

> You might want to take a look at GiftWorks (
> http://www.giftworksconnect.com/). Its pricing structure is
> application-based, rather than Volgistics' data-based, so it might come out
> a bit cheaper for you.
>
> We don't use it at the Sacramento Bicycle Kitchen, but our local advocacy
> group's volunteer coordinator shat bricks when he saw the volunteer
> tracking features.
>
> --Ryan
>
>
> On Thu, Dec 6, 2012 at 7:56 PM, Reno Bikes <renobikeproject@gmail.com>wrote:
>
>> I am integrating and learning Salesforce for non-profits right now.
>> Its free and pretty easy so far.
>>
>> I dont know a ton, but Its worth checking out,
>>
>> Noah
>>
>>
>> On Thu, Dec 6, 2012 at 6:27 PM, Rich Points <director@communitycycles.org
>> > wrote:
>>
>>> Hey All,
>>> We're looking at changing our database and exploring various CRMs.
>>> We've been using Volgistics for a while but it's expensive and doesn't
>>> meet all of our needs.  We're managing volunteers, clients and donors
>>> in our database.
>>>
>>> What are you guys using?
>>>
>>> Ride On!
>>>
>>> --
>>> --
>>> Rich Points
>>> http://communitycycles.org
>>> Executive Director
>>> (c)303-589-0597
>>> (w)720-565-6019
>>>
>>> Community Cycles is Boulder's only bike shop dedicated to bike commuting.
>>> Find us on facebook https://www.facebook.com/CommunityCycles
>>> _______________________________________________
>>> Thethinktank mailing list
>>> Thethinktank@lists.bikecollectives.org
>>> To unsubscribe, send a blank email to
>>> TheThinkTank-leave@bikecollectives.org
>>> To manage your subscription, plase visit:
>>>
>>> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>>>
>>
>>
>>
>> --
>>
>> Wed-Fri 11am-6pm
>> Sat 10am-4pm
>> 541 E. 4th Street.
>> Reno, NV 89512
>> 775.323.4488
>>
>> donate via paypal: http://www.renobikeproject.com/index.php/donate/
>>
>> Follow us on Flickr: http://www.flickr.com/photos/renobikeproject/
>>
>> Please let us know if you would like to unsubscribe to our email list.
>>
>>
>> _______________________________________________
>> Thethinktank mailing list
>> Thethinktank@lists.bikecollectives.org
>> To unsubscribe, send a blank email to
>> TheThinkTank-leave@bikecollectives.org
>> To manage your subscription, plase visit:
>>
>> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>>
>>
>
>
> --
> Sacramento Bicycle Kitchen
> http://sacbikekitchen.org/
> 1915 I Street, Midtown Sacramento
> Open Tu 6-9p, We 6-9p, Th 6-9p, Fr 10a-2p (kids 6-8p), Sa 12-4p
>
> _______________________________________________
> Thethinktank mailing list
> Thethinktank@lists.bikecollectives.org
> To unsubscribe, send a blank email to
> TheThinkTank-leave@bikecollectives.org
> To manage your subscription, plase visit:
>
> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>
>


--
--
Rich Points
http://communitycycles.org
Executive Director
(c)303-589-0597
(w)720-565-6019

Community Cycles is Boulder's only bike shop dedicated to bike commuting.
Find us on facebook https://www.facebook.com/CommunityCycles
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Message: 2
Date: Fri, 7 Dec 2012 09:02:12 -0800
From: Ryan Sharpe <sharpe@sacbikekitchen.org>
To: The Think Tank <thethinktank@lists.bikecollectives.org>
Subject: Re: [TheThinkTank] What CRM are you using?
Message-ID:
        <CAKyVeL81rLKaF5R8mjmdRUEJc1+-chcVC61k-e-5tBdPwK02Cw@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

I'm pretty sure it has (or can be set up for) scheduling for volunteers,
but I'm not so sure it does for clients. It might be worth looking into
regardless, but a dealbreaker is still a dealbreaker.

--Ryan


On Fri, Dec 7, 2012 at 8:58 AM, Rich Points <director@communitycycles.org>wrote:

> Do you know if Gift Works has a scheduling feature for volunteers and
> clients?  This is a critical feature for us.
>
> Thx
> Rich
>
> On Fri, Dec 7, 2012 at 9:44 AM, Ryan Sharpe <sharpe@sacbikekitchen.org>wrote:
>
>> You might want to take a look at GiftWorks (
>> http://www.giftworksconnect.com/). Its pricing structure is
>> application-based, rather than Volgistics' data-based, so it might come out
>> a bit cheaper for you.
>>
>> We don't use it at the Sacramento Bicycle Kitchen, but our local advocacy
>> group's volunteer coordinator shat bricks when he saw the volunteer
>> tracking features.
>>
>> --Ryan
>>
>>
>> On Thu, Dec 6, 2012 at 7:56 PM, Reno Bikes <renobikeproject@gmail.com>wrote:
>>
>>> I am integrating and learning Salesforce for non-profits right now.
>>> Its free and pretty easy so far.
>>>
>>> I dont know a ton, but Its worth checking out,
>>>
>>> Noah
>>>
>>>
>>> On Thu, Dec 6, 2012 at 6:27 PM, Rich Points <
>>> director@communitycycles.org> wrote:
>>>
>>>> Hey All,
>>>> We're looking at changing our database and exploring various CRMs.
>>>> We've been using Volgistics for a while but it's expensive and doesn't
>>>> meet all of our needs.  We're managing volunteers, clients and donors
>>>> in our database.
>>>>
>>>> What are you guys using?
>>>>
>>>> Ride On!
>>>>
>>>> --
>>>> --
>>>> Rich Points
>>>> http://communitycycles.org
>>>> Executive Director
>>>> (c)303-589-0597
>>>> (w)720-565-6019
>>>>
>>>> Community Cycles is Boulder's only bike shop dedicated to bike
>>>> commuting.
>>>> Find us on facebook https://www.facebook.com/CommunityCycles
>>>> _______________________________________________
>>>> Thethinktank mailing list
>>>> Thethinktank@lists.bikecollectives.org
>>>> To unsubscribe, send a blank email to
>>>> TheThinkTank-leave@bikecollectives.org
>>>> To manage your subscription, plase visit:
>>>>
>>>> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>>>>
>>>
>>>
>>>
>>> --
>>>
>>> Wed-Fri 11am-6pm
>>> Sat 10am-4pm
>>> 541 E. 4th Street.
>>> Reno, NV 89512
>>> 775.323.4488
>>>
>>> donate via paypal: http://www.renobikeproject.com/index.php/donate/
>>>
>>> Follow us on Flickr: http://www.flickr.com/photos/renobikeproject/
>>>
>>> Please let us know if you would like to unsubscribe to our email list.
>>>
>>>
>>> _______________________________________________
>>> Thethinktank mailing list
>>> Thethinktank@lists.bikecollectives.org
>>> To unsubscribe, send a blank email to
>>> TheThinkTank-leave@bikecollectives.org
>>> To manage your subscription, plase visit:
>>>
>>> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>>>
>>>
>>
>>
>> --
>> Sacramento Bicycle Kitchen
>> http://sacbikekitchen.org/
>> 1915 I Street, Midtown Sacramento
>> Open Tu 6-9p, We 6-9p, Th 6-9p, Fr 10a-2p (kids 6-8p), Sa 12-4p
>>
>> _______________________________________________
>> Thethinktank mailing list
>> Thethinktank@lists.bikecollectives.org
>> To unsubscribe, send a blank email to
>> TheThinkTank-leave@bikecollectives.org
>> To manage your subscription, plase visit:
>>
>> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>>
>>
>
>
> --
> --
> Rich Points
> http://communitycycles.org
> Executive Director
> (c)303-589-0597
> (w)720-565-6019
>
> Community Cycles is Boulder's only bike shop dedicated to bike commuting.
> Find us on facebook https://www.facebook.com/CommunityCycles
>
>
>
> _______________________________________________
> Thethinktank mailing list
> Thethinktank@lists.bikecollectives.org
> To unsubscribe, send a blank email to
> TheThinkTank-leave@bikecollectives.org
> To manage your subscription, plase visit:
>
> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.org
>
>


--
Sacramento Bicycle Kitchen
http://sacbikekitchen.org/
1915 I Street, Midtown Sacramento
Open Tu 6-9p, We 6-9p, Th 6-9p, Fr 10a-2p (kids 6-8p), Sa 12-4p
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------------------------------

Message: 3
Date: Fri, 07 Dec 2012 13:14:00 -0500
From: Sean Madsen <sean@bikesnotbombs.org>
To: The Think Tank <thethinktank@lists.bikecollectives.org>
Subject: Re: [TheThinkTank] What CRM are you using?
Message-ID: <50C231E8.6080701@bikesnotbombs.org>
Content-Type: text/plain; charset="utf-8"; Format="flowed"

At Bikes Not Bombs <https://bikesnotbombs.org/>, we use *CiviCRM
<http://civicrm.org/>* and are very happy with it. Overall I'd say it's
a terrific solution for an organization with a little bit of tech
resources, but probably not so well suited for smaller groups and
collectives that don't have easy access to IT skill/infrastructure. Here
are some more detailed thoughts:

  * Good
      o Free and open source
      o Integrates with Drupal, Joomla!, and WordPress (we're using Drupal)
      o Tons of great features! We use it to track all of our individual
        donors, grant applications, volunteers, special events, program
        participants, newsletter subscribers, and memberships. It's
        great at interfacing /directly/ without supporters though our
        website, allowing them to make donations, RSVP or buy tickets to
        events, set up their own personal fundraising pages, and sign up
        for our mailings -- all saving us a lot of data entry work!
      o Vibrant community of other users and developers
      o Upgrades released often with many new features always emerging
  * Challenging
      o You have to install it on a web server and keep it up to date
        which requires someone with a bit of advanced computer skills.
        You'll also need to create a good system for backing up your
        database.
      o The web server you use will have to have some substantial
        resources. We use a Linode VPS with the 1024 plan for $40 per
        month. You can run it on a shared hosting plan for way cheaper,
        but I wouldn't recommend it because it will be too slow.
      o Sending bulk email from CiviCRM requires that you either
        maintain your own mail server (not recommended unless you really
        know what you're doing), or pay additional costs for an external
        email service like CiviSMTP, SendGrid, or Constant Contact.

--
Sean Madsen
Bikes Not Bombs
Information Technology Manager
sean@bikesnotbombs.org
617-522-0222 x111
284 Amory Street, Jamaica Plain, MA 02130

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