Personally, I work from be reasonable, and how would I like to be treated. So this is what I've evolved to:

 I use my basic maintenance syllabus as a base line. I.e. a brake problem basically gets the brake block of instruction, and they learn how to troubleshoot as we go. When they can hand's on, I have them do so. So they got a lesson, the bike got fixed, and I encourage them to take a basic maintenance class or attend the mini-clinics I now give the first hour of our Wed. night Open Shop. 

In four weeks of mini-clinics I cover the same as I do in the three hour class. They're in the shop, so we ask for a donation. Then if they want, they can stay and work on their bike with assistance. The mini-clinics have no hands on teaching, show and tell only. Foe the basic class, hands on tire/tube repair, and brake maintenance/repair. Cables, chain, crank arm-pedal, and derailleur explanation/quick troubleshooting, is all show and tell. Hands on when they work on their own bike. 

If they can't handle getting the lesson, well maybe it's best if they take your bike to a regular shop.

Seems to work pretty well so far. I've seen some people get really thrilled when they realize I've taught them enough they take what I've shown them and now fix the problem. Can get them excited to come back for the rest of the lessons. Because I'm there, it seems to hold down on frustration.

Ron

On Sun, Apr 12, 2015 at 6:36 PM, DancesWithCars <danceswithcars@gmail.com> wrote:

Resend as system thinks it's spam...
Man/idiot in the middle attack also possible though not probable

---------- Forwarded message ----------
From: "DancesWithCars" <danceswithcars@gmail.com>
Date: Apr 12, 2015 2:35 PM
Subject: Re: [TheThinkTank] Pedagogy
To: "The Think Tank" <thethinktank@lists.bikecollectives.org>
Cc: "Think Tank Bike Collectives email list" <thethinktank@bikecollectives.org>

Taking tools out of people's hands: bad.

Let the $Man show you is ego based  as is
Helpless $Woman can't do anything with these thingies, I need a strong $Man to do it for me, and by the way, I brought cookies for my new hero worshipping/borderline infatuation/torturee...

$Variable: gender, identity, orientation, etc irrelevant, and stereotypes

Not sure there is a pedagogie  for mechanics teaching style and skill would be an art, but diy  is not the academie.  Zen and the Art of, and phaedrus wants the front door.

Yep, difficult days...

On Apr 12, 2015 1:01 PM, "Jim" <jamesbleds0e@yahoo.com> wrote:
From the  "I have done this many times before and will show you how" to the deer in the headlights there are many types and temperaments of client.  One of the fabulous aspects of bicycles is that in most cases there is two of every thing.   One can demonstrate a proceeder and hand the wrench to the client and then they give it a try.
There are some things that mistakes are not in the best interest of a happy out come.  Like using the chain breaker for the first time. Shorting a chain and having the client practice on the scrap, or truing their wheels for them while explaining the process and then handing them a spare wheel that they can with no loss turn into a pretzel are powerful learning tools.  

Each client is a different situation.  

good diggin 

jim

On Apr 12, 2015, at 9:24 AM, Angel York <aniola@gmail.com> wrote:

Has your bike collective spent any time actively thinking/talking about pedagogy? What is your philosophy on hands-on learning and why? How does your philosophy fit with your mission?

Do you ever fix the bike for a person who comes in and just make them watch? Or do you fix it and then undo what you have done so that they can do it themselves?  What do you do when they get frustrated?

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