I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes from the Bikebike 2010 workshop "how to teach hands off"?
I'm making a document on teaching in the bike shop and would love to know what happened in said workshop. Thanks!
Hi Geoff, I wasn't at that workshop but I have one phrase that has always really helped to remind myself and my volunteers about hands off teaching. Since people come with such a vast difference in skill levels, mechanical abilities/comprehension/strength, and cognitive abilities, it's been nearly impossible in my experience to say to the volunteers, universally, "this is how you teach X". Instead, our mandate is to ensure that all users of the space leave B!KE having:
a) Done something, and
b) Learned something.
This changes a lot depending on who we are working with, but if it's adhered to, it ensures that there will be some worthwhile experiences for even the most reticent/challenged user of the service.
A further way that I try to encourage this (especially among some of the volunteers who tend to be more hands-on) is to suggest that, in situations where the volunteer is working one-on-one with someone, or where there's a two-person job going on, the volunteers should always take the less "active" role (i.e., steadying the bike will the other person takes off a pedal; holding brakes in the correct position while the other person fiddles with the cable).
The other challenge of mitigating volunteer efforts (esp. older men) is to stop them from jumping in on every bit of heavy lifting / torquing required. This problem is compounded by the fact that some folks will give up far too early if they know someone will do it for them, so we have a tongue-in-cheek rule that we need to see your biceps shaking with effort a bit before jumping in. This has the two-fold benefit of showing some of the members (often middle aged women, in our space) that they can be way stronger than they think they are and are able to be rougher with things than they think they can, while holding back some of the over eager volunteers.
A practical suggestion is to get a chalkboard or large poster drawing out exploded parts and abstract concepts (BBs, hubs, brake toe-in, etc). A good drawing of how a hub works has made a huge difference in our ability to teach it hands off.
Hope these points help. It's something we don't talk a lot about, but is, I think, probably one of the most important features of a good shop. I've heard too many stories from people coming into our shop about other experiences they've had where it was primarily a "let me show you how to use that wrench, little girl" situation. A quality hands-off teaching technique goes a huge way to supporting the general accessibility and cross-demographic interest from the community, not to mention encouraging the volunteers to become better teachers and mechanics as they get better at explaining abstract concepts.
Cheers, Clifford
B!KE: The Peterborough Community Bike Shop 336 Rubidge St, Peterborough ON communitybikeshop.org http://communitybikeshop.org (705) 775-7227
On 07/08/2011 12:08 PM, Geoff Heath wrote:
I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes from the Bikebike 2010 workshop "how to teach hands off"? I'm making a document on teaching in the bike shop and would love to know what happened in said workshop. Thanks!
-- *Geoff Heath*, Mechanical Director The Winnipeg Repair Education N' Cycling Hub 1057 Logan Ave. Winnipeg, MB R3E 3N8 www.TheWrench.ca http://www.TheWrench.ca
Thethinktank mailing list Thethinktank@lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave@bikecollectives.org To manage your subscription, plase visit: http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.o...
bike pirates is doing the same workshop we did in bike bike 2010 in two weeks time. please remind me then and ill send out a document entailing all workshop logistics.
On 2011-08-07 12:33 PM, "Clifford McCarten [B!KE]" < director@communitybikeshop.org> wrote:
Hi Geoff, I wasn't at that workshop but I have one phrase that has always really helped to remind myself and my volunteers about hands off teaching. Since people come with such a vast difference in skill levels, mechanical abilities/comprehension/strength, and cognitive abilities, it's been nearly impossible in my experience to say to the volunteers, universally, "this is how you teach X". Instead, our mandate is to ensure that all users of the space leave B!KE having:
a) Done something, and b) Learned something.
This changes a lot depending on who we are working with, but if it's adhered to, it ensures that there will be some worthwhile experiences for even the most reticent/challenged user of the service.
A further way that I try to encourage this (especially among some of the volunteers who tend to be more hands-on) is to suggest that, in situations where the volunteer is working one-on-one with someone, or where there's a two-person job going on, the volunteers should always take the less "active" role (i.e., steadying the bike will the other person takes off a pedal; holding brakes in the correct position while the other person fiddles with the cable).
The other challenge of mitigating volunteer efforts (esp. older men) is to stop them from jumping in on every bit of heavy lifting / torquing required. This problem is compounded by the fact that some folks will give up far too early if they know someone will do it for them, so we have a tongue-in-cheek rule that we need to see your biceps shaking with effort a bit before jumping in. This has the two-fold benefit of showing some of the members (often middle aged women, in our space) that they can be way stronger than they think they are and are able to be rougher with things than they think they can, while holding back some of the over eager volunteers.
A practical suggestion is to get a chalkboard or large poster drawing out exploded parts and abstract concepts (BBs, hubs, brake toe-in, etc). A good drawing of how a hub works has made a huge difference in our ability to teach it hands off.
Hope these points help. It's something we don't talk a lot about, but is, I think, probably one of the most important features of a good shop. I've heard too many stories from people coming into our shop about other experiences they've had where it was primarily a "let me show you how to use that wrench, little girl" situation. A quality hands-off teaching technique goes a huge way to supporting the general accessibility and cross-demographic interest from the community, not to mention encouraging the volunteers to become better teachers and mechanics as they get better at explaining abstract concepts.
Cheers, Clifford
B!KE: The Peterborough Community Bike Shop 336 Rubidge St, Peterborough ON communitybikeshop.org (705) 775-7227
On 07/08/2011 12:08 PM, Geoff Heath wrote:
I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes fr...
Thethinktank mailing listThethinktank@lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave@bikecollectives.org To manage your subscription, plase visit:http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.o...
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hand-off /hands-on
a main obstacle of learning anything
is access to tools one of the best parts of teaching bikes one on one is that there are almost always
two of every thing
one can demonstrate how to get a peddle off hand the wrench to the client who can then take off the other
the best part is when it is busy and a client has just learned to say change a tire
and a new client walks in with the same issue
i like to get the first client to help the second this is the third step in learning the first being watching
second doing
third showing some else
of course there are other times when advanced skills need to be employed time is short and turning a client lose on a problem that will most likely
frustrate and demoralize them it is better to just do it explain and get the bike out the door like a badly bent wheel that should be replaced but there just isn't one.
From: Geoffrey B vous.je@gmail.com To: The Think Tank thethinktank@lists.bikecollectives.org Sent: Sunday, August 7, 2011 9:59 AM Subject: Re: [TheThinkTank] How to Teach "Hands-off"
bike pirates is doing the same workshop we did in bike bike 2010 in two weeks time. please remind me then and ill send out a document entailing all workshop logistics. On 2011-08-07 12:33 PM, "Clifford McCarten [B!KE]" director@communitybikeshop.org wrote:
Hi Geoff, I wasn't at that workshop but I have one phrase that has always really helped to remind myself and my volunteers about hands off teaching. Since people come with such a vast difference in skill levels, mechanical abilities/comprehension/strength, and cognitive abilities, it's been nearly impossible in my experience to say to the volunteers, universally, "this is how you teach X". Instead, our mandate is to ensure that all users of the space leave B!KE having:
a) Done something, and
b) Learned something.
This changes a lot depending on who we are working with, but if it's adhered to, it ensures that there will be some worthwhile experiences for even the most reticent/challenged user of the service.
A further way that I try to encourage this (especially among some of the volunteers who tend to be more hands-on) is to suggest that, in situations where the volunteer is working one-on-one with someone, or where there's a two-person job going on, the volunteers should always take the less "active" role (i.e., steadying the bike will the other person takes off a pedal; holding brakes in the correct position while the other person fiddles with the cable).
The other challenge of mitigating volunteer efforts (esp. older men) is to stop them from jumping in on every bit of heavy lifting / torquing required. This problem is compounded by the fact that some folks will give up far too early if they know someone will do it for them, so we have a tongue-in-cheek rule that we need to see your biceps shaking with effort a bit before jumping in. This has the two-fold benefit of showing some of the members (often middle aged women, in our space) that they can be way stronger than they think they are and are able to be rougher with things than they think they can, while holding back some of the over eager volunteers.
A practical suggestion is to get a chalkboard or large poster drawing out exploded parts and abstract concepts (BBs, hubs, brake toe-in, etc). A good drawing of how a hub works has made a huge difference in our ability to teach it hands off.
Hope these points help. It's something we don't talk a lot about, but is, I think, probably one of the most important features of a good shop. I've heard too many stories from people coming into our shop about other experiences they've had where it was primarily a "let me show you how to use that wrench, little girl" situation. A quality hands-off teaching technique goes a huge way to supporting the general accessibility and cross-demographic interest from the community, not to mention encouraging the volunteers to become better teachers and mechanics as they get better at explaining abstract concepts.
Cheers, Clifford
B!KE: The Peterborough Community Bike Shop 336 Rubidge St, Peterborough ON communitybikeshop.org (705) 775-7227
On 07/08/2011 12:08 PM, Geoff Heath wrote:
I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes fr...
Thethinktank mailing list Thethinktank@lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave@bikecollectives.org To manage your subscription, plase visit: http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.o... _______________________________________________ Thethinktank mailing list Thethinktank@lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave@bikecollectives.org To manage your subscription, plase visit: http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.o...
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One can also show how to do a procedure, then return the part of the bike to the original condition and let the student try. I agree that showing first then letting the student do then having the student teach is a way to make the process stick
-----Original Message----- From: james bledsoe jamesbleds0e@yahoo.com To: The Think Tank thethinktank@lists.bikecollectives.org Sent: Sun, Aug 7, 2011 5:38 pm Subject: Re: [TheThinkTank] How to Teach "Hands-off"
hand-off /hands-on
a main obstacle of learning anything
is access to tools one of the best parts of teaching bikes one on one is that there are almost always
two of every thing
one can demonstrate how to get a peddle off hand the wrench to the client who can then take off the other
the best part is when it is busy and a client has just learned to say change a tire
and a new client walks in with the same issue
i like to get the first client to help the second this is the third step in learning the first being watching
second doing
third showing some else
of course there are other times when advanced skills need to be employed time is short and turning a client lose on a problem that will most likely
frustrate and demoralize them it is better to just do it explain and get the bike out the door like a badly bent wheel that should be replaced but there just isn't one.
From: Geoffrey B vous.je@gmail.com To: The Think Tank thethinktank@lists.bikecollectives.org Sent: Sunday, August 7, 2011 9:59 AM Subject: Re: [TheThinkTank] How to Teach "Hands-off"
bike pirates is doing the same workshop we did in bike bike 2010 in two weeks time. please remind me then and ill send out a document entailing all workshop logistics. On 2011-08-07 12:33 PM, "Clifford McCarten [B!KE]" director@communitybikeshop.org wrote:
Hi Geoff,
I wasn't at that workshop but I have one phrase that has always really helped to remind myself and my volunteers about hands off teaching.
Since people come with such a vast difference in skill levels, mechanical abilities/comprehension/strength, and cognitive abilities, it's been nearly impossible in my experience to say to the volunteers, universally, "this is how you teach X".
Instead, our mandate is to ensure that all users of the space leave B!KE having:
a) Done something, and b) Learned something.
This changes a lot depending on who we are working with, but if it's adhered to, it ensures that there will be some worthwhile experiences for even the most reticent/challenged user of the service.
A further way that I try to encourage this (especially among some of the volunteers who tend to be more hands-on) is to suggest that, in situations where the volunteer is working one-on-one with someone, or where there's a two-person job going on, the volunteers should always take the less "active" role (i.e., steadying the bike will the other person takes off a pedal; holding brakes in the correct position while the other person fiddles with the cable).
The other challenge of mitigating volunteer efforts (esp. older men) is to stop them from jumping in on every bit of heavy lifting / torquing required. This problem is compounded by the fact that some folks will give up far too early if they know someone will do it for them, so we have a tongue-in-cheek rule that we need to see your biceps shaking with effort a bit before jumping in. This has the two-fold benefit of showing some of the members (often middle aged women, in our space) that they can be way stronger than they think they are and are able to be rougher with things than they think they can, while holding back some of the over eager volunteers.
A practical suggestion is to get a chalkboard or large poster drawing out exploded parts and abstract concepts (BBs, hubs, brake toe-in, etc). A good drawing of how a hub works has made a huge difference in our ability to teach it hands off.
Hope these points help. It's something we don't talk a lot about, but is, I think, probably one of the most important features of a good shop. I've heard too many stories from people coming into our shop about other experiences they've had where it was primarily a "let me show you how to use that wrench, little girl" situation. A quality hands-off teaching technique goes a huge way to supporting the general accessibility and cross-demographic interest from the community, not to mention encouraging the volunteers to become better teachers and mechanics as they get better at explaining abstract concepts.
Cheers,
Clifford
B!KE: The Peterborough Community Bike Shop 336 Rubidge St, Peterborough ON communitybikeshop.org (705) 775-7227
On 07/08/2011 12:08 PM, Geoff Heath wrote:
I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes fr...
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Personally I think you can teach or your can't, so not all volunteers can successfully be put in that position, especially socially awkward ones. And let's face it, we are a family of bike misfits :) That being said, I think the Demonstrate, Return & Repeat method is best solution.
http://www.bikecollectives.org/wiki/index.php?title=Demonstrate,_Return_and_...
Sincerely,
Jonathan Morrison Executive Director Salt Lake City Bicycle Collective 2312 S. West Temple Salt Lake City, UT 84115 w: 801-328-2453 c: 801-688-0183 f: 801-466-3856 www.slcbikecollective.org
The mission of the Salt Lake City Bicycle Collective is to promote cycling as an effective and sustainable form of transportation and as a cornerstone of a cleaner, healthier, and safer society. The Bicycle Collective provides refurbished bicycles and educational programs to the community, focusing on children and lower income households.
On Mon, Aug 8, 2011 at 6:55 AM, bovineoaks@aol.com wrote:
One can also show how to do a procedure, then return the part of the bike to the original condition and let the student try. I agree that showing first then letting the student do then having the student teach is a way to make the process stick
-----Original Message----- From: james bledsoe jamesbleds0e@yahoo.com To: The Think Tank thethinktank@lists.bikecollectives.org Sent: Sun, Aug 7, 2011 5:38 pm Subject: Re: [TheThinkTank] How to Teach "Hands-off"
hand-off /hands-on a main obstacle of learning anything is access to tools one of the best parts of teaching bikes one on one is that there are almost always two of every thing one can demonstrate how to get a peddle off hand the wrench to the client who can then take off the other
the best part is when it is busy and a client has just learned to say change a tire and a new client walks in with the same issue i like to get the first client to help the second this is the third step in learning the first being watching second doing third showing some else
of course there are other times when advanced skills need to be employed time is short and turning a client lose on a problem that will most likely frustrate and demoralize them it is better to just do it explain and get the bike out the door like a badly bent wheel that should be replaced but there just isn't one.
*From:* Geoffrey B vous.je@gmail.com *To:* The Think Tank thethinktank@lists.bikecollectives.org *Sent:* Sunday, August 7, 2011 9:59 AM *Subject:* Re: [TheThinkTank] How to Teach "Hands-off"
bike pirates is doing the same workshop we did in bike bike 2010 in two weeks time. please remind me then and ill send out a document entailing all workshop logistics. On 2011-08-07 12:33 PM, "Clifford McCarten [B!KE]" < director@communitybikeshop.org> wrote:
Hi Geoff, I wasn't at that workshop but I have one phrase that has always really helped to remind myself and my volunteers about hands off teaching. Since people come with such a vast difference in skill levels, mechanical abilities/comprehension/strength, and cognitive abilities, it's been nearly impossible in my experience to say to the volunteers, universally, "this is how you teach X". Instead, our mandate is to ensure that all users of the space leave B!KE having:
a) Done something, and b) Learned something.
This changes a lot depending on who we are working with, but if it's adhered to, it ensures that there will be some worthwhile experiences for even the most reticent/challenged user of the service.
A further way that I try to encourage this (especially among some of the volunteers who tend to be more hands-on) is to suggest that, in situations where the volunteer is working one-on-one with someone, or where there's a two-person job going on, the volunteers should always take the less "active" role (i.e., steadying the bike will the other person takes off a pedal; holding brakes in the correct position while the other person fiddles with the cable).
The other challenge of mitigating volunteer efforts (esp. older men) is to stop them from jumping in on every bit of heavy lifting / torquing required. This problem is compounded by the fact that some folks will give up far too early if they know someone will do it for them, so we have a tongue-in-cheek rule that we need to see your biceps shaking with effort a bit before jumping in. This has the two-fold benefit of showing some of the members (often middle aged women, in our space) that they can be way stronger than they think they are and are able to be rougher with things than they think they can, while holding back some of the over eager volunteers.
A practical suggestion is to get a chalkboard or large poster drawing out exploded parts and abstract concepts (BBs, hubs, brake toe-in, etc). A good drawing of how a hub works has made a huge difference in our ability to teach it hands off.
Hope these points help. It's something we don't talk a lot about, but is, I think, probably one of the most important features of a good shop. I've heard too many stories from people coming into our shop about other experiences they've had where it was primarily a "let me show you how to use that wrench, little girl" situation. A quality hands-off teaching technique goes a huge way to supporting the general accessibility and cross-demographic interest from the community, not to mention encouraging the volunteers to become better teachers and mechanics as they get better at explaining abstract concepts.
Cheers, Clifford
B!KE: The Peterborough Community Bike Shop 336 Rubidge St, Peterborough ON communitybikeshop.org (705) 775-7227
On 07/08/2011 12:08 PM, Geoff Heath wrote:
I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes fr...
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Personally I think you can teach or your can't, so not all volunteers can successfully be put in that position, especially socially awkward ones.
As a generally socially awkward volunteer, I put in many many hours teaching basic mechanics. I don't think I'd be much good as a teacher in many other contexts, but with small groups of keen learners people often left smiling and even more keen to wrench.
I found it useful to have many ways to describe things, and also had a lot of success having people try stuff even before I'd do much demo, then doing demo to show a little trick to make it faster/easier or to get better leverage etc, then having them finish the work. I don't have much patience otherwise, but it came pretty easy once I got an idea of just how many ways people can learn the same task.
Anyway, I just think teaching bike mechanics is pretty well suited even for people that might not be much good at it otherwise, your misfits might surprise you.
Jeff
Yay, Jeff! I applaud your courage and tenacity. It's much easier to just accept that you're not a great teacher. You decided to not give up and become one anyhow. Bravo!
Doug Franz Coatesville Community Bike Works
-----Original Message----- From: thethinktank-bounces@lists.bikecollectives.org [mailto:thethinktank-bounces@lists.bikecollectives.org] On Behalf Of Jeff Burton Sent: Monday, August 08, 2011 12:21 PM To: The Think Tank Subject: Re: [TheThinkTank] How to Teach "Hands-off"
Personally I think you can teach or your can't, so not all volunteers can successfully be put in that position, especially socially awkward ones.
As a generally socially awkward volunteer, I put in many many hours teaching basic mechanics. I don't think I'd be much good as a teacher in many other contexts, but with small groups of keen learners people often left smiling and even more keen to wrench.
I found it useful to have many ways to describe things, and also had a lot of success having people try stuff even before I'd do much demo, then doing demo to show a little trick to make it faster/easier or to get better leverage etc, then having them finish the work. I don't have much patience otherwise, but it came pretty easy once I got an idea of just how many ways people can learn the same task.
Anyway, I just think teaching bike mechanics is pretty well suited even for people that might not be much good at it otherwise, your misfits might surprise you.
Jeff _______________________________________________ Thethinktank mailing list Thethinktank@lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave@bikecollectives.org To manage your subscription, plase visit: http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.o rg
I like to have the kids learn the parts of the bike and how they work together by stripping bikes for their parts, then playing a sort of bike part jeopardy once everyone has stripped a bike - for example, "hubs for $100" and I'll hold up a cone nut and have them tell me what it is; I'll also hold up a random part and have them tell me where it comes from. This seems to help some kids.
We try to be as hands-off as possible, but we do also demonstrate procedures for those who need to see it first. Every learner is different, though, and we find that we have to use many approaches during a 3 hour block of time.
please put it back i am getting multiple copies of list traffic and when i reply to the list it is no longer sending the response to the list instead only to the sender making the whole affair more tedious and potentially less open reply all will work but that leads to threads with messy piles of address and can in some cases will result in bounces
thanks
jim
Hi Geoff!
I am going to facilitate a seminar on teaching skills in bike workshops for Bici Bici (basically Bike Bike West) this year. I am poking around for good resources/tips on the topic, and found that in 2011, you were on a similar search through the ThinkTank.
Did you find any good resources? That "Teaching Hands Off" think from Bike Bike? If you could send any/all to me I'd be super grateful, and hopefully a better teacher ;)
Thanks! Morgan www.colectivelo.org
On Sun, Aug 7, 2011 at 9:08 AM, Geoff Heath mech@thewrench.ca wrote:
I think I put this request out 6 months ago but I figure I'll try again; Anyone have notes from the Bikebike 2010 workshop "how to teach hands off"? I'm making a document on teaching in the bike shop and would love to know what happened in said workshop. Thanks!
-- *Geoff Heath*, Mechanical Director The Winnipeg Repair Education N' Cycling Hub 1057 Logan Ave. Winnipeg, MB R3E 3N8 www.TheWrench.ca
Thethinktank mailing list Thethinktank@lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave@bikecollectives.org To manage your subscription, plase visit:
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thethinktank@lists.bikecollectives.org
-
bovineoaks＠aol.com -
Clifford McCarten [B!KE] -
Doug Franz -
Geoff Heath -
Geoffrey B -
james bledsoe -
Jeff Burton -
Jonathan Morrison -
Maryalice Walker -
Morgan Kanninen