Allen,

At Columbus Bike Co-op we have Shop Monitors as well as a full-time staff person (he is paid hourly, and is very underpaid for his experience. We are lucky to have him, and are working on our fundraising so we can pay him more). Shop Monitors help folks fix their bikes and open/close the shop as needed. We also have a Shop Monitor Training Program; this ensures that the Monitors know what they're doing and also draws in more people to volunteer who have an interest in fixing bikes but are not as skilled yet.

Our shop is open 2-3 days a week for 3 hours at a time. We are hoping to add another day during the summer that will be staffed with newly trained volunteers. We have an operations committee that handles issues that arise. It meets quarterly.

If you are interested, I can connect you with our shop manager. He would be glad to shed some light on more of our operations.

Best,

Jayme Zobrist Board President Columbus Bike Co-op www.bikeco-op.org

On Thu, May 5, 2016 at 4:17 PM, < thethinktank-request@lists.bikecollectives.org> wrote:

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Today's Topics:

1. Management Structure (Edward Kirkwood)

---------- Forwarded message ---------- From: Edward Kirkwood kirkwoodea@yahoo.com To: "thethinktank@lists.bikecollectives.org" < thethinktank@lists.bikecollectives.org> Cc: Date: Thu, 5 May 2016 16:45:15 +0000 (UTC) Subject: [TheThinkTank] Management Structure All: We are tossing around ideas of how to grow our shop manager roster. For the last 5 years, we have operated Broke Spoke with a Board of Directors, most of whom do mission oriented work but are not involved in the day to day activities of the shop, and a Steering Committee. Our current shop managers are made up from our Steering Committee, all long time volunteers who have agreed to work X number of hours / month and be in charge of opening and closing the shop as a shop manager a minimum of once a month. Currently, the Steering Committee has 4 members and this works well for handling shop related issues / procedures during our monthly steering committee meeting. We currently have 8 people who make up our Committed Volunteers. These folks work a minimum of two shifts / month in exchange for 24 hour access to the shop.

We are looking at expanding the number of days we are open but need additional shop managers. We would like to expand our shop manager numbers from our Committed Volunteer roster but not add the extra burden of the monthly meeting to those folks. Would you care to share your management structure with us to see if we can use your experiences to help us grow.

Allen Kirkwood Broke Spoke Community Bike Shop

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