Tracking parts used by participants
Hey,
Currently at the bike co-op where I work and the other one where I volunteer we try to track what parts people are using on their bikes so that when they are done we're not forgetting to charge them for something.
Both co-ops use clipboards with small "receipts" on them for participants/volunteers to write down what parts they've used. The clipboards stay at the front of the shop and are then handed to the person as they walk in. In what I would say is the vast majority of cases these clipboards either don't get used at all or people don't write down the parts on them as they get the parts. I don't think this actually results in that many parts not getting paid for because people are pretty honest when you ask them what parts they used or the volunteer helping them remembers. There are probably small parts like v-brake noodles that get missed though.
The only alternative I've thought of so far is having something permanently attached to where the people are working on their bikes.
Curious if other co-ops out there have a better system for tracking parts people have used on their bikes.
Thanks, David
I find asking for the slip at the end of their mechanical experince works. Train volunteers to only cash out people with the slip in tow. If they don't have a slip. Ask them to fill it out.
The volunteers need to stay focused on the process of transaction. It should not fly by simply dropping some change in a bucket.
Process the transaction. On Dec 17, 2015 12:42 PM, "David Oliver" nowhere3@gmail.com wrote:
Hey,
Currently at the bike co-op where I work and the other one where I volunteer we try to track what parts people are using on their bikes so that when they are done we're not forgetting to charge them for something.
Both co-ops use clipboards with small "receipts" on them for participants/volunteers to write down what parts they've used. The clipboards stay at the front of the shop and are then handed to the person as they walk in. In what I would say is the vast majority of cases these clipboards either don't get used at all or people don't write down the parts on them as they get the parts. I don't think this actually results in that many parts not getting paid for because people are pretty honest when you ask them what parts they used or the volunteer helping them remembers. There are probably small parts like v-brake noodles that get missed though.
The only alternative I've thought of so far is having something permanently attached to where the people are working on their bikes.
Curious if other co-ops out there have a better system for tracking parts people have used on their bikes.
Thanks, David
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participants (2)
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David Oliver -
Geoffrey Bercarich