Conflict Resolution

* Each individual, based on subjective interpretation of the code of

conduct, is entitled to identify a violation and should do so.

* First, discuss matter one on one with accused individual give that

person a chance to address request and make changes. (Do your best.)

* Confront person again if problem persists: indicate intention to table

issue with group unless no resolution can be pursued in a timely manner.

* In the group setting, conflict resolution should be prioritized (e.g.

as a first agenda item) when it arises. It is the group's responsibility to pro-actively work to resolve the situation.

* Each party involved should be allowed 10 minutes to state their case.

The group can then decide IF/WHEN/HOW to mediate the conflict (e.g. in house vs. out source mediation), or take action to stabilize/remedy the situation.

* The group must, based on nature of the grievance, provide a time frame

for evaluation of resolution success/compliance. Explicit identification of code conduct violations and steps must be taken for resolution should be made.

* If satisfactory resolution has not been achieved at the end of the

evaluation period the group can require the probation of 1 or more individuals involved.

* The duration of and explicit reasons for the probation must be defined

at the onset of this period.

* Post probation: revisit the reasons for the probation and expect

formal commitments from returning individuals for change (e.g.. A 10-minute presentation about reflection on the process/conflict that occurred during probation.)

On Fri, Jul 17, 2009 at 11:04 AM, Maggie Burrus-Granger < mburrus-granger@recycleabike.org> wrote:

Hi,

Does anyone have a Volunteer Disciplinary Procedure or detailed Conflict Resolution plan that outlines how to deal with volunteers breaking bylaws/handbook rules/procedures etc. We're trying to write our bylaws and operating procedures and would like to include a process for such situations.

Thanks, Maggie

-- Maggie Burrus-Granger Recycle-a-Bike Program Coordinator 27 Sims Ave. Providence, RI 02909 401.273.7101 www.recycleabike.org

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