http://communitycycles.org/component/content/article/49-events/507-shop-mana...

*Position Title: Community Bike Shop Manager *

*Responsibility Statement * The Community Cycles Shop Manager oversees the day-to-day logistics and quality control of the community bike shop. The position is responsible for volunteer, customer and client management, retail sales and inventory.

*Reports To*: Executive Director

*Essential Functions*

*Shop Operations*

• Manage, train and develop team of facilitators (high level volunteers).
• Support the EAB program with bikes and other shop resources
• Along with volunteers, ensure the shop is maintained in a clean, safe manner at all times.
• Ensure adequate coverage of all shop positions and shifts to ensure consistent service throughout stated shop hours.
• Recruit and help train dedicated volunteers as shop leads and front desk volunteers.
• Oversee initial store construction and ongoing maintenance of retail space
• Ensure completion and quality of work done; ensure that all phone calls, requests, and questions are addressed properly and in a timely manner.

*Administration*

• Maintain, organize, and update office files and records.
• File invoices, statements, timesheets, and fiscal reports in an organized fashion.
• Maintain Operations Metrics Report.
• Prepare and submit monthly reports and problems/suggestions to the Executive Director.
• Implements procedures to protect the shop's assets.
• Ensure retail space is stocked and in an organized, clean state at all times.
• Ensure shop van is in running order at all times.

*Retail*

• Responsible for achieving Retail Sales and Gross Margin targets.
• Conduct price surveys to keep price book and service menu up-to-date and maintain pricing inventory knowledge.
• Responsible for Retail merchandising and marketing.
• Ensure parts and materials are stocked at all times.
• Work with Head Mechanic to place orders with vendors for both stock and special orders.
• Develop and maintain strict inventory control; inventory to be taken once per quarter.
• Ensure retail space is stocked and in an organized, clean state at all times.

*Experience/Education*

• Non-profit experience preferred
• Minimum two years retail experience required
• Minimum one year management experience preferred
• Minimum one year formal supervision of staff and/or volunteers
• Bike shop experience preferred
• Experience with marketing and retail merchandising preferred
• Current knowledge of a wide variety of bike types, accessories, tools, etc.

*Supervision *Daily supervision of paid mechanics and other employees Daily supervision of clients, volunteers and interns

*Knowledge, Skills, Abilities*

• Advanced supervisory and management skills
• Basic understanding of volunteer coordination
• Proficiency in windows-based computer software programs
• Solid oral and written communication skills.
• Experience with budget tracking, cash handling and inventory control
• Ability to plan, coordinate, and implement classes and workshops
• English/Spanish bilingual preferred

*Equipment*

• Personal Computer
• Cell Phone

*Physical Effort Required*

• Regular lifting of 50+ pounds
• Ability to climb ladders and stairs.

*Compensation *The Community Cycles bike shop manager is a full time position, compensation is $13-$15 per hour based on experience. Benefits - Eco Pass, no other benefits, at this time.

*TO APPLY FOR THIS POSITION* If you would like to apply for this position please copy and paste your resume into the body of an email /and/ attach it as a pdf to an email to resume "at" communitycycles.org

*Resumes will be accepted through March 23*