Hey from Delaware! Just a couple questions for those with established shops....we will soon be moving out of my living room and are trying to learn from all your hard earned experience (the wiki has been great too).
they need to get signed or require a parent/guardian to come with them before a bike can be worked on? These are currently our main "customers" and there is no way i'd turn away a kid with broken brakes because he didn't have a slip signed. I just want to make sure we keep everything kosher here.
Stuff like no profane language, be respectful, no tools outside....that sort of thing.
Brian Urban Bike Project of Wilmington