Caveat emptor(let the buyer beware) is established common law. Refunds are a courtesy extended to the buyer to promote goodwill. At 3rd Ward Bike Shop, it comes down to the question, "Who is at fault?" If a staff member sold a part, new or used, that did not fill the need or correct the problem, then we exchange for the correct part. If a new part is flawed or fails due to manufacture defect, we replace the part. If we can not satisfy the client, because we do not have the part/solution at hand, we refund his money.
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-------- Original message -------- From: Josh Bisker jbisker@gmail.com Date: 06/11/2017 10:52 PM (GMT-06:00) To: The Think Tank thethinktank@lists.bikecollectives.org Subject: Re: [TheThinkTank] Refund Policy "You're welcome to donate any parts you don't want anymore" On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner tspinner@gmail.com wrote: We have been recently challenged about our refund policy/lack of a refund policy. Our Co-op sells used parts and a select amount of new parts, mostly consumables and commuter level wheels, etc. Does anyone have a refund policy that they would like to share? Does your policy differ between new and used parts? Thanks, -- Todd Spinner Bike Project of Urbana-Champaign (IL) ____________________________________ The ThinkTank mailing List <a href="http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.org">Unsubscribe from this list</a> -- Josh Bisker 914-500-9890New York Mechanical Gardens Bike Co-op596 AcresBindlestiff Family Cirkus