Hello Everyone,
Here are some of the trends and insights around Capacity for Providing Services from the Safe and Effective Shop Operations Workshop.
*CAPACITY FOR PROVIDING SERVICES* *Challenges*
- Trend: Shops are facing an increased need from their communities while
facing major internal challenges to be able to safely help - Examples: Not all volunteers have access to digital resources, airflow, and more people moving to bicycles transportation alternative
- Insight: An inaccessible resource is not a resource
*Tech Interventions*
- Trend: Shops are moving services online - Examples: Online stores, repair videos, volunteer management
Systems, and Zoom calls for repair help
- Insight: Moving to digital excludes community members
*Possible New Ways of Working*
- Trend: Shops are being more structured about who is in the shop and
when - Examples: Not allowing members with at-risk family, alternate hours shifts, limiting time spent in shop, and having customers wait outside
- Trend: Shops are limiting their capacity for work to reduce
transmission risk - Examples: Reduced hours, reduced amount of stations, elimination of drop-in hours
- Insight: Shop staff are becoming pods
Hope this can help your organizations consider how they are operating and in making decisions.
Hang in there.