At our shop we usually only have one Head Mechanic per shift, with two
Shop Assistants who may or may not have enough knowledge to guide
people through repairs (and one SA has to always deal with incoming
people and the cash so really only two folks available for instruction
at most). We've seen a large increase in the numbers of users of our
shop (over 5,000 in 2010) and I find myself once again pondering
having video instruction at each station for those that might want to
use it.
These would be touch-screens that have, at the very least, a web
browser with the Park Tool repair page as well as Sheldon Brown's info
(especially for working on 3-speeds and other old bikes) plus whatever
might be useful. The technology for this is getting cheaper every day,
and more and more people are used to getting their info from a screen.
I floated this idea by our group a few years ago but it got voted
down. I'm going to try again, but first wanted to see if anyone else
is using or has tried such a set-up.
Thanks,
Mark Rehder - Coordinator re-Cycles Community Bike Shop http://re-cycles.ca