Hi again. Thanks for the replies to the previous thread, hopefully people found the responses useful. Selling expensive bikes wasn't my question though, perhaps I left my question too open ended.
Retry:
If a customer walks into your shop with a $5k carbon fiber road bike and wants help doing xxx. Do you have any shop guidelines on what is "too risky" in terms of possible damage to the bike? Perhaps it depends if there is a professional mechanic in the shop at the time, etc... Perhaps you don't care what people do and it's all covered under "we are not responsible"?
We've debated it among ourselves at SLO Bike Kitchen. Part of our thought is that it's their bike, we are just there to help. The opposite argument is that they expect us to know everything, and it's sometimes/usually hard to keep track of every step someone does, which may result in them doing something unfortunate while unsupervised.
In our case, we are 100% DYI w/us to help and we have no professional service side to the shop. We are also 100% volunteer.
Thanks! Brian SLO Bike Kitchen www.slobikekitchen.org