Hello Everyone,

Here are some more of the trends and insights around volunteer management from the Safe and Effective Shop Operations Workshop.

*VOLUNTEER MANAGEMENT* *Technology Intervention*

• Trend: Shops are managing volunteers through digital platforms - Examples: CSI, Mailchimp, Zoom
• Insight: Technology gap will cut off key volunteers
• Insight: Shops not embracing digital tools will have more work cut out

for them

*Challenges*

• Trend: There are fewer volunteers who are comfortable coming into the

shops to help

• Insight: Shops who operate indoors are a health hazard to volunteers
• Insight: Leadership who are doing all the communication and setting up

digital tools for volunteers are not using their time effectively.

*New Ways of Working*

• Trend: Shops are limiting volunteers in their shops - Examples: Some shops are keeping their volunteers outdoors to

guide traffic or do repairs

• Insight: Social distanced volunteers inside shops are a health risk