[TheThinkTank] Volunteer Management Trends and Insights from the Safe Shop Operations Workshop

Hello Everyone,

Here are some more of the trends and insights around volunteer management from the Safe and Effective Shop Operations Workshop.

*VOLUNTEER MANAGEMENT* *Technology Intervention*

• Trend: Shops are managing volunteers through digital platforms - Examples: CSI, Mailchimp, Zoom
• Insight: Technology gap will cut off key volunteers
• Insight: Shops not embracing digital tools will have more work cut out

for them

*Challenges*

• Trend: There are fewer volunteers who are comfortable coming into the

shops to help

• Insight: Shops who operate indoors are a health hazard to volunteers
• Insight: Leadership who are doing all the communication and setting up

digital tools for volunteers are not using their time effectively.

*New Ways of Working*

• Trend: Shops are limiting volunteers in their shops - Examples: Some shops are keeping their volunteers outdoors to

guide traffic or do repairs

• Insight: Social distanced volunteers inside shops are a health risk