Hello everyone,

I am looking for your insight on how to best manage the sale of used parts. Specifically, I would like your thoughts on the following:

For further context, here's how we currently run used parts retail at Bikes Together in Denver, Colo.

Layout: 

Used parts are stored in bins, boxes and small-parts trays, while used wheels hang from the ceiling. New-stock inventory (chain lube, pedals, grip tape, locks) is limited, and offered in a separate part of the shop. Both types of retail are available as self-service for customers. 

Pricing:

Used parts are sold on a pay-what-you-can basis, with suggested donation rates by component type. Certain high-value parts are separated into a glass display case and stickered with specific prices. New-stock items are stickered with prices at market rates. Retail check-out runs through a single point-of-sale for new-stock and used parts.

Shopping assistance:

New-stock retail is generally supported by the staff who also support sale of refurb bikes and customer check-in to the service shop. Used parts retail is generally supported by staff and volunteers working in the DIY workshop. We struggle with managing the amount of staff time spent assisting used-parts shoppers; it can be time-consuming to educate the customer about what is compatible with their bike, and actually find that item in a bin. When available, volunteers are looped into that role. Unfortunately, some customers leave dissatisfied because they did not receive the assistance they required for used-part shopping. 

Some past resources I found in the ThinkTank archive:

Thank you all!

Andrew