TheThinkTank May 2013

thethinktank@lists.bikecollectives.org

45 participants
20 discussions

summer season lines and addressing peoples needs
by Andrea Chiotti 21 May '13

21 May '13

Hey, I'm working at the Community Cycling Center in Portland Oregon and we have been trying to brainstorm how to keep track of customers and tool stand users in the melee of the summer season. People come into our shop and line up out the door. Some people have "a quick question" and some need to consult about building their bike. It is hard to maintain a sense of order when one mechanic may be with a patron for 1 hour or more. Has anyone come up with a system to manage customers? We become overwhelmed trying to manage customers making purchases, consulting on repairs that they want to do themselves or have us do, or consulting about bike sizing, test riding, etc. We tried a "take a number" system last season that proved ineffective and just as confusing. We also tried having some people doing customer shuffling while mechanics answered questions, but still we would like to be more efficient. I'd love to hear any suggestions anyone may have or tactics you find work to maintain a steady pace of work and address needs in an organized way! Please feel free to ask me questions if i have been unclear. I am looking forward to hearing different problem solving tactics. Andrea Chiotti

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Squatted bike shop in Detroit.
by Marshall Symons 18 May '13

18 May '13

FIREWEEDUNIVERSECITY.ORG We were squatting a house and running it out of there but this year we are taking over a comercial space that has been abandoned for 15 years. I posted some pics of our progress on our blog. I hope you guys enjoy checking out our progress. <3 MARS PSYENCE fireweed universe city red planet bicycle collective DETROIT HUSTLES HARDER!

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Re: [TheThinkTank] summer season lines and addressing peoples needs
by Rachel Morris 18 May '13

18 May '13

At one point we had the same good problem. When stands were full, we put out a sign-in sheet. The person would write their name, cell number, date and time. When a stand opened, we'd call the person. That way they could be around at a shop, and then come back quickly. We never had as many people as you - so we had more wiggle room. I'm not sure how that would work with a serious line up. Kind Regards, Rachel The HUB Community Bike Shop - Ventura, CA

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We need space
by Garry Zimmerman 16 May '13

16 May '13

I am a volunteer at the Bicycle Resource of Bend in Bend, Oregon. We rent a small office space where we repair donated bicycles and we have five 10'X20' storage units packed with bikes and parts. We sell bikes to cover our $850 a month rent. We are so packed it is hard to turn around. My question is: What have other non-profits done to give them selves the space they needed? Garry BROB

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http://www.bikecollectives.org/ Is DOWN
by director 14 May '13

14 May '13

Anyone know what's going on? http://www.bikecollectives.org/ -- -- Rich Points http://communitycycles.org Executive Director (c)303-589-0597 (w)720-565-6019 Community Cycles is Boulder's only bike shop dedicated to bike commuting. Find us on facebook https://www.facebook.com/CommunityCycles

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Shop data management?
by Andrew Shooner 09 May '13

09 May '13

What kind of data do you record as part of your shop operations? Right now we use a somewhat abused set of spreadsheets to track our pertinent info, but I'm in the process of creating a more task-specific database (a web app) to handle it all better. Here is what we track now: - Volunteer hours (to add volunteer sweat equity credit to volunteers' records) - Sweat equity used (to subtract credit for purchase of bikes, parts, stand time) - Bike sales: Bike ID, how it was paid (cash/equity), how it will be used Our cash & credit sales are tracked independently on a POS/register. Right now that is all done on paper, then later entered into the spreadsheets. It's kind of a cumbersome process, but visitors are comfortable with a paper sign-in sheet, and volunteers are comfortable with a spreadsheet (vs. a database). We don't track overall number of shop visitors (although we do hang on to our paper sign-in sheets), or gross volume of stand time provided. While we have contact info for all visitors on a waiver they fill out the first time they come in the shop, we would probably have a difficult time if we needed to quickly find an emergency contact for someone, since they are all just on paper right now. I'd like to integrate that all together into the database. Since I'm writing this front desk app, I thought I'd ping the community to see if these are common needs, or if there are other common needs that I could consider as I develop it. I'd love for it to be useful enough to offer to the broader community at some point. -Andy Broke Spoke Community Bike Shop Lexington, KY

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Resources for starting a community bike shop
by Emrys Prussin 09 May '13

09 May '13

Hi There, We are starting a community bike shop in Yellowknife, Northwest Territories and wondered if there were any resources out there with tips on starting up and things that others have learned in the process of starting their own community shops. We are in the process of putting together a first order for tools, to allow us to have at least three people working in the shop at once during community classes and for volunteers. Is anyone aware of a tool list that might give us some extra direction? any suggestions would be much appreciated, Oldtown Bike Works Yellowknife, NWT

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Re: [TheThinkTank] Question - Role of Community Bike Shops in Bike Advocacy
by james bledsoe 06 May '13

06 May '13

In Los Angeles, The los Angeles County Bicycle Coalition does the heavy lifting in this department. leaving us at the Bicycle Kitchen to focus on wrenching and empowering more regular folks to just ride their bicycles. This creates a larger pool of potential allies and advocates increasing the chances that the more politically minded among us will meet and the necessary magic will transpire. Like build it and they will come, wrench and they will roll!! jim --- On Sat, 5/4/13, Jason Tanzman <jason.tanzman(a)gmail.com> wrote: From: Jason Tanzman <jason.tanzman(a)gmail.com> Subject: [TheThinkTank] Question - Role of Community Bike Shops in Bike Advocacy To: thethinktank(a)lists.bikecollectives.org Date: Saturday, May 4, 2013, 12:37 PM Hey all, I'd love to hear stories of community bike shops explicitly involved in bike advocacy. I interpret "bike advocacy" pretty broadly but am thinking along the lines of fighting for bike lanes, changing bike-negative laws, pushing for complete streets policies, etc. I'm spending some time thinking about the role of community bike shops in the bike advocacy movement. One theme I've been reflecting on - and I welcome people's thoughts, comments, push-back, etc - is this. The bicycle advocacy movement is limited in its potential in part because of the lack of diverse community leadership and participation from traditionally under-represented communities (we/they are a bunch of old white men). Community bike shops have an incredible diversity of experiences and connections to traditionally under-represented communities, but a lack of intentional engagement in policy work limits community bike shops' ability to have a broad-reaching and long-term impact. I'm trying to understand how really grassroots organizations can have a more broad-reaching impact - and where community bike shops have succeeded (or failed) in using our networks to involve people in influencing legislation or government investments. I welcome any stories that in any way touch on the relationship between community bike shops to advocacy initiatives! Jason Tanzman Cycles for Change -- Development and Outreach Director 612-232-2737 (cell) 651-222-2080 (shop) www.cyclesforchange.org The mission of Cycles for Change is to be an open, accessible space to educate and empower people to use bicycles as transportation, helping to build a sustainable environment and community. Volunteer with us to help build a bicycling movement in the Twin Cities! -----Inline Attachment Follows----- _______________________________________________ Thethinktank mailing list Thethinktank(a)lists.bikecollectives.org To unsubscribe, send a blank email to TheThinkTank-leave(a)bikecollectives.org To manage your subscription, plase visit: http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.…

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Re: [TheThinkTank] Question - Role of Community Bike Shops in Bike Advocacy
by Rachel Morris 06 May '13

06 May '13

I totally agree that bike shops are a fantastic forum for bicycle advocacy. It's one of the best ways to reach a broad base of people directly affected by bike legislation and road conditions. You get to meet people, one-on-one, and talk about the issues. The Ventura Bike HUB (our shop) is becoming an important forum for the Ventura Bicycle Union (our advocacy arm). We plan to start holding our political meetings at the HUB, as soon as we nail down the location (we're still building hopping). Depending on how you did your paper-work, most 501(c)(3)s can put up to 20% of their resources into lobbying - as long as it's not partisan or supporting any particular candidate. "Assembly Bill AB1371 is going toward the governor for a third time." I would appreciate some specifics on the most strategic approach to respond to this bill. Is there a point person we should target? What is the status? Are there specific talking points. If there's a good link I can read-up on, that would be helpful. Rachel Morris VCCool Executive Director/ Ventura Bike HUB Director www.vccool.org

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Question - Role of Community Bike Shops in Bike Advocacy
by Jason Tanzman 04 May '13

04 May '13

Hey all, I'd love to hear stories of community bike shops explicitly involved in bike advocacy. I interpret "bike advocacy" pretty broadly but am thinking along the lines of fighting for bike lanes, changing bike-negative laws, pushing for complete streets policies, etc. I'm spending some time thinking about the role of community bike shops in the bike advocacy movement. One theme I've been reflecting on - and I welcome people's thoughts, comments, push-back, etc - is this. The bicycle advocacy movement is limited in its potential in part because of the lack of diverse community leadership and participation from traditionally under-represented communities (we/they are a bunch of old white men). Community bike shops have an incredible diversity of experiences and connections to traditionally under-represented communities, but a lack of intentional engagement in policy work limits community bike shops' ability to have a broad-reaching and long-term impact. I'm trying to understand how really grassroots organizations can have a more broad-reaching impact - and where community bike shops have succeeded (or failed) in using our networks to involve people in influencing legislation or government investments. I welcome any stories that in any way touch on the relationship between community bike shops to advocacy initiatives! Jason Tanzman Cycles for Change -- Development and Outreach Director 612-232-2737 (cell) 651-222-2080 (shop) www.cyclesforchange.org The mission of Cycles for Change is to be an open, accessible space to educate and empower people to use bicycles as transportation, helping to build a sustainable environment and community. Volunteer with us to help build a bicycling movement in the Twin Cities!

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TheThinkTank May 2013