We also have created a team like atmosphere, and everyone helps everyone
out. Yes, it can be tough to correct someone in front of another, so
language and tone are important. Nothing wrong with saying something
like, 'oh, here's a tip i've learned, it could be done this way...'
training, info sharing, books, classes all help.
Sometimes when I see that somone is vesting a lot of time in helping
others, i'll ask them later if there is anything about bike mechanics that
they are curious about or want to learn. That opens doors to more
learning by all.
>> Date: Tue, 12 May 2009 22:10:53 -0600
>> From: veganboyjosh(a)gmail.com
>> To: thethinktank(a)bikecollectives.org
>> Subject: [TheThinkTank] how to deal with enthusiastic but wrong
>> Sorry for dominating the emails, folks. Community Cycles is in all kinds
>> transition, and we're looking for help.
>> I don't know all the details right now, so I'll keep this general.
>> We've been lucky enough to have a volunteer show up who's very motivated
>> enthusiastic about our mission and our programs. This person has gotten
>> really involved in existing programs and even helped work on and start a
>> Recently, this person was asked by another shop visitor a mechanical
>> question, since it was clear that the volunteer was more staff like, and
>> less client. The answer given was very incorrect (one of the details I'm
>> missing is what the quesiton/answer were), but this was witnessed by
>> very competent experienced mechanic, who was uncomfortable correcting
>> misstatement in front of the group.
>> In another situation, the same volunteer was seen making very basic
>> mistakes when working alone on a bike. From what I understand, the big
>> was being asked to install cables on a bike, and neglecting to include
>> We would like to continue having this person as a part of our team, but
>> also need to make sure the advice and work they do is correct, safe, and
>> One other wrinkle, is that the two incidents were witnessed by two
>> staff members, both very skilled mechanics.
>> How to approach the volunteer? Any help or experience you folks have
>> be greatly appreciated.