June 2017 - TheThinkTank - lists.bikecollectives.org

Need Advice for Volunteer Management Software
by A Westphal 20 Jun '17

20 Jun '17

Hello all, *Short message*: please reply and let me know what software programs your group uses to coordinate your volunteers! I'm also happy to hear about donor management/CRM and any other software which makes your organization run smoothly. *Longer message*: Common Cycle in Ann Arbor, MI is working to transition from mobile operations to a fixed space. To prepare, we want to get a grasp on who our volunteers are, how much they volunteer, how we can help them volunteer more, etc etc. Currently we create event sign-ups in Google Sheets and event check-ins in Google Forms. It seems that a volunteer management software would be the best solution to manage our people as we expand. I know this topic has been covered in the ThinkTank before, and I've used the Archive resources (and Wikia things too) to create a fairly comprehensive list of available programs. Once I have your feedback, which I hope will be more cooperative-specific than my current list, I'm planning to share the results with this list and I hope it can be helpful for others. Thanks for your input: I look forward to your responses. Cheers from Michigan Andrew Westphal https://commoncycle.org/

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Sourcing Kids Supplies
by Thomas Butler 19 Jun '17

19 Jun '17

Ahoy Organizers, Any recommendations for kid-sized aprons, gloves, and stepstools? I found some on amazon, but then it occurred to me someone from our community may already know the best option through experience. Thanks Thomas Butler they, them, theirs (or) he, him, his Austin's Yellow Bike Project

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Transition from all volunteer to some employees
by SF Yellow Bike SF 19 Jun '17

19 Jun '17

Hello All, Our shop, San Francisco Yellow Bike Project, is currently transitioning from 6 years as an all-volunteer organization to an organization with two manager type employees and two intern type employees. My questions: Is there a resource we could tap to understand the details of hiring? Has your shop done this before? What was useful for you? Any tips or other help would be much appreciated. We are excited as this moves us into a more sustainable model and will exponentially grow our ability to serve. Sincerely, Nathan Woody San Francisco Yellow Bike Project

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Bikechain (Toronto) Needs a New Exec Director!
by Kelly Bray 18 Jun '17

18 Jun '17

Hi folks, Bikechain is currently looking for a new executive director. If you live in Toronto (or would like to), and have the skills needed to run a DIY shop, check out the posting here <http://bikechain.ca/wp-content/uploads/2016/08/ExecutiveDirectorPosting2017…> . Enjoy Winnipeg this year, everyone! Kelly -- Kelly Bray happilyuseful(a)gmail.com (416) 789-3139

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pdf on safer spaces
by Angel York 14 Jun '17

14 Jun '17

Kind of an academic overview but I really enjoyed this and thought y'all might, too: https://ssw.umich.edu/sites/default/files/documents/events/colc/from-safe-s…

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Refunds
by Geoffrey Smart 13 Jun '17

13 Jun '17

At Back2bikes we do not give refunds on bikes but allow people to trade up within a month We offer no warranty but will fix a bike within the first month if there are any issues such as brakes or derailleur slippage or any serious issues. Regarding second hand parts we generally sell them to people who seem to be aware of what they are buying and explain that they are cheap and that it is buyer beware. With new parts we abide by Australian law which states that the part must be fit for use. We generally offer to exchange or refund if the part is faulty or unfit for purpose. I would make the comment that we are a self funding community organization so often our buyers are also donors. Our policy is therefore to err on the side of generosity particularly when dealing with clients who are obviously in need of assistance. Geoff Back2Bikes Port Melbourne Australia -- Sent from Gmail Mobile

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submission
by Julie Williams 13 Jun '17

13 Jun '17

This is a document listing some of the biggest and/or most frustrating mistakes we made in our first year as mechanics. I intend to pass it out to apprentices when they start. Can anyone add anything? thanks!JulieBetty's Bikes, Burlington, Vt

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Refund Policy
by Todd Spinner 12 Jun '17

12 Jun '17

We have been recently challenged about our refund policy/lack of a refund policy. Our Co-op sells used parts and a select amount of new parts, mostly consumables and commuter level wheels, etc. Does anyone have a refund policy that they would like to share? Does your policy differ between new and used parts? Thanks, -- Todd Spinner Bike Project of Urbana-Champaign (IL)

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Help with Bike!Bike! copy and testing
by Godwin ! 12 Jun '17

12 Jun '17

Hey folks, we have a new registration process and copy on the site this year and I'd like some help improving it before we open registration. If anyone is interested in helping out you can see the testing wiki here: https://www.bikecollectives.org/wiki/index.php?title=Bike!Bike!_Testing You can also reach out to me any time if you have questions or want to speak to me directly about suggested changes. I'll also be reaching out to translators later this week once English copy is more or less finalized. If I haven't spoken to you about translating content into Spanish or French and you would to help out, please contact me and I'll make to to include you once we are ready. Thanks! Godwin

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Re: [TheThinkTank] Refund Policy
by 3rdwardbikes 11 Jun '17

11 Jun '17

Caveat emptor(let the buyer beware) is established common law. Refunds are a courtesy extended to the buyer to promote goodwill. At 3rd Ward Bike Shop, it comes down to the question, "Who is at fault?" If a staff member sold a part, new or used, that did not fill the need or correct the problem, then we exchange for the correct part. If a new part is flawed or fails due to manufacture defect, we replace the part. If we can not satisfy the client, because we do not have the part/solution at hand, we refund his money. Sent via the Samsung Galaxy Note® 3, an AT&T 4G LTE smartphone -------- Original message -------- From: Josh Bisker <jbisker(a)gmail.com> Date: 06/11/2017 10:52 PM (GMT-06:00) To: The Think Tank <thethinktank(a)lists.bikecollectives.org> Subject: Re: [TheThinkTank] Refund Policy "You're welcome to donate any parts you don't want anymore" On Sun, Jun 11, 2017 at 10:49 PM Todd Spinner <tspinner(a)gmail.com> wrote: We have been recently challenged about our refund policy/lack of a refund policy. Our Co-op sells used parts and a select amount of new parts, mostly consumables and commuter level wheels, etc. Does anyone have a refund policy that they would like to share? Does your policy differ between new and used parts? Thanks, -- Todd Spinner Bike Project of Urbana-Champaign (IL) ____________________________________ The ThinkTank mailing List <a href="http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o…">Unsubscribe from this list</a> -- Josh Bisker 914-500-9890New York Mechanical Gardens Bike Co-op596 AcresBindlestiff Family Cirkus

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