- TheThinkTank - lists.bikecollectives.org

Re: [TheThinkTank] Shop Operations During Covid (nicole@bikesaviours.org)
by Nicole Muratore 20 Oct '20

20 Oct '20

TLDR; We are open in a *very* limited capacity and can expand our programs and services when A) Arizona isn't no longer a COVID-19 hot spot and B) we have enough volunteers return to man the shop. Our pandemic journey at Bike Saviours has been that of trial and error. After a soft reopening with curbside repair and parts shopping, I tested positive for COVID-19. We closed the shop completely to quarantine and evaluate next steps. Once everyone tested negative, we decided to keep the shop closed to the public and sell bigger ticket items to keep the lights on. So our two paid staff and a handful of volunteers are inside the building 5 days a week building bikes that we sell by appointment using Calendly. One of those days is reserved for just building bikes and no appointments. For our current use, Calendly has worked great and nonprofits get a 20% discount off a yearly subscription. We also have some fancy/rare items for sale on eBay. Volunteers sign up for a shift using VolunteerSignUp and there are only 5 slots available per shift to avoid overcrowding. Lofty, though, as we usually have 1 or 2 a day. DIY bike repair and instruction and parts shopping are central to our mission, so just fixing up and selling bikes feels weird. We field several emails, calls, and walk-ups each week and it's painful to say "sorry, we hate these circumstances, too" over and over. There are daily discussions about our capacity to bring back DIY repair and parts shopping and it's looking like we'll use Calendly to handle appointments for donation drop-offs, parts shopping, and bike repair at least until it's deemed safe to gather here in Arizona. Shop rules are that everyone wears a face covering, mechanics use every other repair stand to maintain distance, and disinfect their tools when finished using them. All the bikes for sale are disinfected between appointments. There is hand sanitizer throughout the shop and reminders posted to wash hands frequently. We use a combination of fans and open doors to provide positive air flow in the rooms where appointments are held in an area separate from the workshop. We haven't run out yet, but tube and tire supplies are running dangerously thin with little inventory to be found. Thank you for sharing your updates and smart ways of handling this crappy situation! Cheers, Nicole On Tue, Oct 20, 2020 at 1:03 PM < thethinktank-request(a)lists.bikecollectives.org> wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > Today's Topics: > > 1. Shop Operations During Covid (momoko saunders) > 2. Re: Shop Operations During Covid (barts(a)drcrankys.com.au) > 3. Re: Shop Operations During Covid (Cyclista Nicholas) > 4. Re: Shop Operations During Covid (wormsign(a)gmail.com) > > > > ---------- Forwarded message ---------- > From: momoko saunders <analyst(a)bikefarm.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Mon, 19 Oct 2020 18:24:22 -0700 > Subject: [TheThinkTank] Shop Operations During Covid > Hey all, > > I'd love to get a quick update on what shops are doing for shop > operations during covid. There was an awesome virtual workshop put on a few > months ago. What are shops up to now? > > At Bike Farm, we're still far from being open in our usual way. We have a > parts selling shift for one day of the week. We meet people outside and get > a list of items they want to purchase, then volunteers rummage around and > find the parts and bring them out for the patron to choose from. We do not > allow use of tools which is really hard but most people understand. We do > have a selection of tools which we have available for sale for real cheap. > This includes random loose allen wrenches, other wrenches, multi tools. > Here are the guidelines for this shift > <https://docs.google.com/document/d/1xu3qCapSPopoQ7VbiqyG1VJdroA6WiJwBSPleTN…> > . > > We also have a shift where volunteers work on bikes in the shop for sale > or for our community partnerships. We limit all volunteer groups to 5 > people at a time, and we try to keep people in germ bubbles so that if > someone does get sick, we've limited the exposure. Everyone wears masks at > all times and keeps distant. > > We have a 3rd night which we just added called our infrastructure night. > On this night we work on cleaning the shop and making it more functional. > > We have a document outlining > <https://docs.google.com/document/d/1EthWNOhjeo4sOQZobhrvykb_gTB4aGRKeMdiL0T…> > our covid protocols. I've made a copy of it for the thinktank to view. > Everyone in the shop must read and agree to these guidelines before being > able to volunteer. > > --- > > With a vaccine looking like it will not be here and widely available till > summer or even fall of 2021, we're looking for more creative ways to > provide resources to the community, stay safe, and maybe make some money to > pay rent. I'd love to hear if others have come up with creative ways to > continue operations during this time. > > Hope you all are well, > -Momoko > > > > ---------- Forwarded message ---------- > From: <barts(a)drcrankys.com.au> > To: "'The Think Tank'" <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 20 Oct 2020 13:21:15 +1100 > Subject: Re: [TheThinkTank] Shop Operations During Covid > > At Dr Cranky’s we usually support Bicycle Hospitals run by parent > volunteers at schools. > > We can’t do that in Victoria, Australia so have tried shifting to > remote/contactless operations. > > We’ve managed to recycle over 50 bikes during CoVid and log the results > online without any contact. > > We send basic tool kits and parts to volunteers to use in their homes. > > > > See > https://www.drcrankys.com.au/uploads/8/6/0/2/86023530/remote_operations_und… > > > > > > > > Bart Sbeghen > > Founder/CEO, Dr Cranky’s > > M 0418 231 686 > > > > www.drcrankys.com.au > > > > *From:* Thethinktank <thethinktank-bounces(a)lists.bikecollectives.org> *On > Behalf Of *momoko saunders > *Sent:* Tuesday, 20 October 2020 12:24 PM > *To:* The Think Tank <thethinktank(a)lists.bikecollectives.org> > *Subject:* [TheThinkTank] Shop Operations During Covid > > > > Hey all, > > > > I'd love to get a quick update on what shops are doing for shop > operations during covid. There was an awesome virtual workshop put on a few > months ago. What are shops up to now? > > > > At Bike Farm, we're still far from being open in our usual way. We have a > parts selling shift for one day of the week. We meet people outside and get > a list of items they want to purchase, then volunteers rummage around and > find the parts and bring them out for the patron to choose from. We do not > allow use of tools which is really hard but most people understand. We do > have a selection of tools which we have available for sale for real cheap. > This includes random loose allen wrenches, other wrenches, multi tools. > Here are the guidelines for this shift > <https://docs.google.com/document/d/1xu3qCapSPopoQ7VbiqyG1VJdroA6WiJwBSPleTN…> > . > > > > We also have a shift where volunteers work on bikes in the shop for sale > or for our community partnerships. We limit all volunteer groups to 5 > people at a time, and we try to keep people in germ bubbles so that if > someone does get sick, we've limited the exposure. Everyone wears masks at > all times and keeps distant. > > > > We have a 3rd night which we just added called our infrastructure night. > On this night we work on cleaning the shop and making it more functional. > > > > We have a document outlining > <https://docs.google.com/document/d/1EthWNOhjeo4sOQZobhrvykb_gTB4aGRKeMdiL0T…> > our covid protocols. I've made a copy of it for the thinktank to view. > Everyone in the shop must read and agree to these guidelines before being > able to volunteer. > > > > --- > > > > With a vaccine looking like it will not be here and widely available till > summer or even fall of 2021, we're looking for more creative ways to > provide resources to the community, stay safe, and maybe make some money to > pay rent. I'd love to hear if others have come up with creative ways to > continue operations during this time. > > > > Hope you all are well, > > -Momoko > > > > ---------- Forwarded message ---------- > From: Cyclista Nicholas <cyclista(a)inventati.org> > To: thethinktank(a)lists.bikecollectives.org > Cc: > Bcc: > Date: Tue, 20 Oct 2020 06:55:02 +0000 > Subject: Re: [TheThinkTank] Shop Operations During Covid > At RIBs we're actually closed right now due to (mostly) non-covid-19 > reasons, but I just wanted to compliment you on your array of solutions. > > I feel like this episode has thrown everyone off, all of these kinds of > alternative procedures seeming unnaturally elaborate and intrusive, but > that in reality all our projects were made up of artificial and complex > processes anyway. So, we just design more processes. The pre-covid ones > just felt more natural because we liked them better or were used to > them. > > Bike Farm's covid processes look pretty well rounded, especially when > looking over your documents. I really like that you've broken down the > critical elements for support (parts and tools to the public, > refurbishing bikes, revenue creation, space care and development) and > developed models for each. I also like your email thread solution for > checking on unscheduled occupancy numbers, especially that you included > a provision for keeping it (more) private. We've set up a similar > email-thread-based checkin system for our volunteer nights. > > Re: unscheduled occupancy thread, I assume yours first-come-first-serve? > > Over here, before we closed (hopefully temporarily) we limited people in > the space to the quantity that could be present with a 6ft distance, > made all people interacting physically with the space wash or disinfect > hands before touching things, and required masks at all times even when > waiting out front for a slot. We're also considering getting one of > those wall mounted thermometers and doing temperature checks for > everyone seeking to enter the building, though that isn't required by > our state or local authorities at this time. And we also kept the front > door open but placed a sign (sandwich board) in front to block entry. > Our sign also features a cool rotating dial that shows how many slots > are available at any given time, though it's very simple and requires > staff or volunteers to have the presence of mind to update it with each > person leaving or entering. > > We're all smart people! I know it's stressful and tragic going through > all of this, but we can still figure out how to build functional > systems. Good job Bike Farm! > > ~cyclista Nicholas > > > On 2020-10-20 01:24, momoko saunders wrote: > > Hey all, > > > > I'd love to get a quick update on what shops are doing for shop > > operations during covid. There was an awesome virtual workshop put on a > > few > > months ago. What are shops up to now? > > > > At Bike Farm, we're still far from being open in our usual way. We have > > a > > parts selling shift for one day of the week. We meet people outside and > > get > > a list of items they want to purchase, then volunteers rummage around > > and > > find the parts and bring them out for the patron to choose from. We do > > not > > allow use of tools which is really hard but most people understand. We > > do > > have a selection of tools which we have available for sale for real > > cheap. > > This includes random loose allen wrenches, other wrenches, multi tools. > > Here are the guidelines for this shift > > < > https://docs.google.com/document/d/1xu3qCapSPopoQ7VbiqyG1VJdroA6WiJwBSPleTN… > > > > . > > > > We also have a shift where volunteers work on bikes in the shop for > > sale or > > for our community partnerships. We limit all volunteer groups to 5 > > people > > at a time, and we try to keep people in germ bubbles so that if someone > > does get sick, we've limited the exposure. Everyone wears masks at all > > times and keeps distant. > > > > We have a 3rd night which we just added called our infrastructure > > night. On > > this night we work on cleaning the shop and making it more functional. > > > > We have a document outlining > > < > https://docs.google.com/document/d/1EthWNOhjeo4sOQZobhrvykb_gTB4aGRKeMdiL0T… > > > > our covid protocols. I've made a copy of it for the thinktank to view. > > Everyone in the shop must read and agree to these guidelines before > > being > > able to volunteer. > > > > --- > > > > With a vaccine looking like it will not be here and widely available > > till > > summer or even fall of 2021, we're looking for more creative ways to > > provide resources to the community, stay safe, and maybe make some > > money to > > pay rent. I'd love to hear if others have come up with creative ways to > > continue operations during this time. > > > > Hope you all are well, > > -Momoko > > > > ____________________________________ > > > > The ThinkTank mailing List > > > > Unsubscribe from this list here: > > > http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… > > > > > ---------- Forwarded message ---------- > From: wormsign(a)gmail.com > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 20 Oct 2020 08:02:43 -0700 > Subject: Re: [TheThinkTank] Shop Operations During Covid > Hey Momoko > BRW is open for curbside sales 3 days a week. We allow a max of 4 > volunteers inside at a time. We have one day a week that is building bikes > and cleaning shop. > Bike sales have skyrocketed and if it keeps pace it will keep our lights > on through this. > > The bicycle kitchen has a huge outdoor space and has been allowing patrons > to wrench by appointment if they follow the protocol. They figure that when > masked and keeping distance the transfer risk outdoors is much smaller. > I was considering looking into how tool lending libraries function to see > if we could offer a similar service so patrons can put on the parts they > purchase. > > Loconte > > On Oct 19, 2020, at 19:21, barts(a)drcrankys.com.au wrote: > > > > At Dr Cranky’s we usually support Bicycle Hospitals run by parent > volunteers at schools. > > We can’t do that in Victoria, Australia so have tried shifting to > remote/contactless operations. > > We’ve managed to recycle over 50 bikes during CoVid and log the results > online without any contact. > > We send basic tool kits and parts to volunteers to use in their homes. > > > > See > https://www.drcrankys.com.au/uploads/8/6/0/2/86023530/remote_operations_und… > > > > > > > > Bart Sbeghen > > Founder/CEO, Dr Cranky’s > > M 0418 231 686 > > > > <image001.jpg> > > www.drcrankys.com.au > > > > *From:* Thethinktank <thethinktank-bounces(a)lists.bikecollectives.org> *On > Behalf Of *momoko saunders > *Sent:* Tuesday, 20 October 2020 12:24 PM > *To:* The Think Tank <thethinktank(a)lists.bikecollectives.org> > *Subject:* [TheThinkTank] Shop Operations During Covid > > > > Hey all, > > > > I'd love to get a quick update on what shops are doing for shop > operations during covid. There was an awesome virtual workshop put on a few > months ago. What are shops up to now? > > > > At Bike Farm, we're still far from being open in our usual way. We have a > parts selling shift for one day of the week. We meet people outside and get > a list of items they want to purchase, then volunteers rummage around and > find the parts and bring them out for the patron to choose from. We do not > allow use of tools which is really hard but most people understand. We do > have a selection of tools which we have available for sale for real cheap. > This includes random loose allen wrenches, other wrenches, multi tools. > Here are the guidelines for this shift > <https://docs.google.com/document/d/1xu3qCapSPopoQ7VbiqyG1VJdroA6WiJwBSPleTN…> > . > > > > We also have a shift where volunteers work on bikes in the shop for sale > or for our community partnerships. We limit all volunteer groups to 5 > people at a time, and we try to keep people in germ bubbles so that if > someone does get sick, we've limited the exposure. Everyone wears masks at > all times and keeps distant. > > > > We have a 3rd night which we just added called our infrastructure night. > On this night we work on cleaning the shop and making it more functional. > > > > We have a document outlining > <https://docs.google.com/document/d/1EthWNOhjeo4sOQZobhrvykb_gTB4aGRKeMdiL0T…> > our covid protocols. I've made a copy of it for the thinktank to view. > Everyone in the shop must read and agree to these guidelines before being > able to volunteer. > > > > --- > > > > With a vaccine looking like it will not be here and widely available till > summer or even fall of 2021, we're looking for more creative ways to > provide resources to the community, stay safe, and maybe make some money to > pay rent. I'd love to hear if others have come up with creative ways to > continue operations during this time. > > > > Hope you all are well, > > -Momoko > ____________________________________ > > The ThinkTank mailing List > > Unsubscribe from this list here: > http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… > > _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >

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Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 7
by Adam / Phoenix Mitchell 15 Oct '20

15 Oct '20

We use Calendly and send the data to Airtable using Zapier so we can have records of everything. That setup may be a bit more complicated than what you need though. This article will explain and help you set it up, if you're interested: https://medium.com/entrepreneurship-technology-blog/manage-your-clients-wit… Calendly on its own is very helpful and they have a free option. Phoenix Freeride Montpelier On Wed, Oct 14, 2020 at 4:04 PM < thethinktank-request(a)lists.bikecollectives.org> wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > Today's Topics: > > 1. Re: Thethinktank Digest, Vol 169, Issue 4 (Tegan Moss [B!KE]) > 2. Staff + volunteers management (peter(a)BikeClarkCounty.org) > 3. Re: Staff + volunteers management (Yellow Bike Project) > 4. Re: Staff + volunteers management (Audrey Wiedemeier) > > > > ---------- Forwarded message ---------- > From: "Tegan Moss [B!KE]" <director(a)communitybikeshop.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 13 Oct 2020 17:11:32 -0400 > Subject: Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 4 > We do not use waivers--our insurance company does not pressure us to > because they do not stand up in court. Personally, I also feel they are > quite problematic because they make people believe they do not have rights > when they actually do. It is the legal equivalent of gas lighting. Here in > Canada we are a lot less litigious than folks in the US so I think its also > seen as less of an issue. > > We do have Directors and Officers insurance. Its pretty affordable for the > protections it offers. > > Our insurance for liability and D&O is around $2,500 annually. > > On Sat, Oct 10, 2020 at 4:03 PM < > thethinktank-request(a)lists.bikecollectives.org> wrote: > >> Send Thethinktank mailing list submissions to >> thethinktank(a)lists.bikecollectives.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> >> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >> >> or, via email, send a message with subject or body 'help' to >> thethinktank-request(a)lists.bikecollectives.org >> >> You can reach the person managing the list at >> thethinktank-owner(a)lists.bikecollectives.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of Thethinktank digest..." >> Today's Topics: >> >> 1. Re: Insurance for Collectives Offering Repair Services (Ron G) >> >> >> >> ---------- Forwarded message ---------- >> From: Ron G <pedalmore(a)gmail.com> >> To: thethinktank(a)lists.bikecollectives.org >> Cc: >> Bcc: >> Date: Fri, 9 Oct 2020 14:49:48 -0700 >> Subject: Re: [TheThinkTank] Insurance for Collectives Offering Repair >> Services >> Howdy-- >> >> (Disclaimer: I am not a lawyer. I'll gladly take corrections from any >> sharper legal minds. Kevin Dwyer?) >> >> We are a DIY shop, and we have insurance. Our insurance does cover >> repairs, which is appropriate since our DIY comes with assistance, which >> often looks like doing repairs. I think insurance is important for any >> organization offering to help with bikes. One loose quick release could >> lead to big expenses. >> >> It's tempting to believe that since our organizations tend to have >> limited assets we're immune to lawsuits, that there's just nothing there to >> sue for. The problem is lawsuits will find other targets, like staff or >> volunteers with money or property. If they're lucky they'll be covered by >> homeowner's or other insurance, but not necessarily. So you could be >> opening your staff, board, or volunteers to liability. >> >> We'd also like to think that our friends and guests aren't the suing >> types. But people don't sue because they're jerks (okay, some do), but >> because they're desperate. They sue because our health care system sucks, >> and they'll be bankrupted by bills, >> >> And it's not hard to demonstrate in court that we are trusted resources >> who should know better than allow someone to install their own front wheel >> without making sure they understand how to use that quick release, the part >> responsible for more lawsuits than any other component. >> >> On this topic, I'm wondering a couple of things. We have a ponderous >> waiver for people to fill out, and I'd like to trim it down. >> >> Do most community shops use waivers, and is there any template? >> >> And, maybe more to the point, have any of you ever been sued, and, if so, >> did a waiver help at all? >> >> Happy Trails, >> Ron Georg >> Shop Czar >> Corvallis Bicycle Collective >> _______________________________________________ >> Thethinktank mailing list >> Thethinktank(a)lists.bikecollectives.org >> >> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >> > > > -- > Executive Director > B!KE: The Peterborough Community Bike Shop > 293 George St, Peterborough ON > (705) 775-7227 > communitybikeshop.org > she/her > > > > > ---------- Forwarded message ---------- > From: "peter(a)BikeClarkCounty.org" <peter(a)bikeclarkcounty.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 13 Oct 2020 16:49:19 -0700 > Subject: [TheThinkTank] Staff + volunteers management > Anyone out there have a good program (online) for managing staff + > volunteer sign up for slots. > > We’re trying to stager as we add limited volunteers back to our schedule > and google docs isn’t cutting it. > > Thanks, in advance! > > Pedal on… Peter. > > > Peter Van Tilburg > Executive Director, Board VP > Bike Clark County > > Community Bike Shop: > 1604 Main St., Vancouver, WA. 98660 > Wed-Sat 11am-6pm, Sunday 11am-4pm > > c. 503.572.9894 > peter(a)bikeclarkcounty.org > *http://www.linkedin.com/in/petervantilburg > <http://www.linkedin.com/in/petervantilburg>* > http://www.bikeclarkcounty.org/ > www.bikeclarkcounty.org > *Bike Clark County is equipping, empowering, and connecting youth to our > community.* > > > > > > ---------- Forwarded message ---------- > From: Yellow Bike Project <austinyellowbike(a)gmail.com> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 13 Oct 2020 19:35:36 -0500 > Subject: Re: [TheThinkTank] Staff + volunteers management > Peter, At AustinYellowBike we use YouCanBookMe to book staff and > volunteers in specific time slots with capacity limits. > > > Take care, be safe, > Robert Wong > Volunteer > > Yellow Bike Project | www.austinyellowbike.org > 1216 Webberville Rd Austin, TX 78721| 512-524-5299 > Schedule Available Online <https://austinyellowbike.org/> > "Be the change you would like to see in the world." - Gandhi > > > On Tue, Oct 13, 2020 at 6:50 PM peter(a)BikeClarkCounty.org < > peter(a)bikeclarkcounty.org> wrote: > >> Anyone out there have a good program (online) for managing staff + >> volunteer sign up for slots. >> >> We’re trying to stager as we add limited volunteers back to our schedule >> and google docs isn’t cutting it. >> >> Thanks, in advance! >> >> Pedal on… Peter. >> >> >> Peter Van Tilburg >> Executive Director, Board VP >> Bike Clark County >> >> Community Bike Shop: >> 1604 Main St., Vancouver, WA. 98660 >> Wed-Sat 11am-6pm, Sunday 11am-4pm >> >> c. 503.572.9894 >> peter(a)bikeclarkcounty.org >> *http://www.linkedin.com/in/petervantilburg >> <http://www.linkedin.com/in/petervantilburg>* >> http://www.bikeclarkcounty.org/ >> www.bikeclarkcounty.org >> *Bike Clark County is equipping, empowering, and connecting youth to our >> community.* >> >> >> ____________________________________ >> >> The ThinkTank mailing List >> >> Unsubscribe from this list here: >> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… >> >> > > > ---------- Forwarded message ---------- > From: Audrey Wiedemeier <audrey(a)bikelibrary.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Wed, 14 Oct 2020 10:34:31 -0500 > Subject: Re: [TheThinkTank] Staff + volunteers management > Roberts option looks like a really good low or no cost option. We use > Volgistics here at the Bike Library and I think we pay $17/mo with the > option to have folks sign-in on a touch pad with a four digit code when > they walk in the building. Even if folks are signed up to volunteer, we ask > them to sign in and out for every shift. I am happy with Volgistics and all > its capabilities, but it took us a while to learn. > > > Peace & grease, > > *Audrey Wiedemeier* (She/her/hers) > Iowa City Bike Library, Director > > 700 S. Dubuque St, Iowa City > *COVID Hours: *Tues. - Thurs. 10 AM - 5 PM; Sat. 10 - 3 PM > Need something? Set up an appointment by email. > Want to donate? Drop off anytime during these hours. Thank you! > > BikeLibrary.org > C: (515) 450-1651 > > > > On Tue, Oct 13, 2020 at 7:35 PM Yellow Bike Project < > austinyellowbike(a)gmail.com> wrote: > >> Peter, At AustinYellowBike we use YouCanBookMe to book staff and >> volunteers in specific time slots with capacity limits. >> >> >> Take care, be safe, >> Robert Wong >> Volunteer >> >> Yellow Bike Project | www.austinyellowbike.org >> 1216 Webberville Rd Austin, TX 78721| 512-524-5299 >> Schedule Available Online <https://austinyellowbike.org/> >> "Be the change you would like to see in the world." - Gandhi >> >> >> On Tue, Oct 13, 2020 at 6:50 PM peter(a)BikeClarkCounty.org < >> peter(a)bikeclarkcounty.org> wrote: >> >>> Anyone out there have a good program (online) for managing staff + >>> volunteer sign up for slots. >>> >>> We’re trying to stager as we add limited volunteers back to our schedule >>> and google docs isn’t cutting it. >>> >>> Thanks, in advance! >>> >>> Pedal on… Peter. >>> >>> >>> Peter Van Tilburg >>> Executive Director, Board VP >>> Bike Clark County >>> >>> Community Bike Shop: >>> 1604 Main St., Vancouver, WA. 98660 >>> Wed-Sat 11am-6pm, Sunday 11am-4pm >>> >>> c. 503.572.9894 >>> peter(a)bikeclarkcounty.org >>> *http://www.linkedin.com/in/petervantilburg >>> <http://www.linkedin.com/in/petervantilburg>* >>> http://www.bikeclarkcounty.org/ >>> www.bikeclarkcounty.org >>> *Bike Clark County is equipping, empowering, and connecting youth to our >>> community.* >>> >>> >>> ____________________________________ >>> >>> The ThinkTank mailing List >>> >>> Unsubscribe from this list here: >>> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… >>> >>> ____________________________________ >> >> The ThinkTank mailing List >> >> Unsubscribe from this list here: >> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… >> >> _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >

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Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 7
by Tegan Moss [B!KE] 14 Oct '20

14 Oct '20

We are using signup.com for volunteer scheduling and for shop use scheduling for the public. Its free and working very well for us. On Wed, Oct 14, 2020 at 4:04 PM < thethinktank-request(a)lists.bikecollectives.org> wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > Today's Topics: > > 1. Re: Thethinktank Digest, Vol 169, Issue 4 (Tegan Moss [B!KE]) > 2. Staff + volunteers management (peter(a)BikeClarkCounty.org) > 3. Re: Staff + volunteers management (Yellow Bike Project) > 4. Re: Staff + volunteers management (Audrey Wiedemeier) > > > > ---------- Forwarded message ---------- > From: "Tegan Moss [B!KE]" <director(a)communitybikeshop.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 13 Oct 2020 17:11:32 -0400 > Subject: Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 4 > We do not use waivers--our insurance company does not pressure us to > because they do not stand up in court. Personally, I also feel they are > quite problematic because they make people believe they do not have rights > when they actually do. It is the legal equivalent of gas lighting. Here in > Canada we are a lot less litigious than folks in the US so I think its also > seen as less of an issue. > > We do have Directors and Officers insurance. Its pretty affordable for the > protections it offers. > > Our insurance for liability and D&O is around $2,500 annually. > > On Sat, Oct 10, 2020 at 4:03 PM < > thethinktank-request(a)lists.bikecollectives.org> wrote: > >> Send Thethinktank mailing list submissions to >> thethinktank(a)lists.bikecollectives.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> >> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >> >> or, via email, send a message with subject or body 'help' to >> thethinktank-request(a)lists.bikecollectives.org >> >> You can reach the person managing the list at >> thethinktank-owner(a)lists.bikecollectives.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of Thethinktank digest..." >> Today's Topics: >> >> 1. Re: Insurance for Collectives Offering Repair Services (Ron G) >> >> >> >> ---------- Forwarded message ---------- >> From: Ron G <pedalmore(a)gmail.com> >> To: thethinktank(a)lists.bikecollectives.org >> Cc: >> Bcc: >> Date: Fri, 9 Oct 2020 14:49:48 -0700 >> Subject: Re: [TheThinkTank] Insurance for Collectives Offering Repair >> Services >> Howdy-- >> >> (Disclaimer: I am not a lawyer. I'll gladly take corrections from any >> sharper legal minds. Kevin Dwyer?) >> >> We are a DIY shop, and we have insurance. Our insurance does cover >> repairs, which is appropriate since our DIY comes with assistance, which >> often looks like doing repairs. I think insurance is important for any >> organization offering to help with bikes. One loose quick release could >> lead to big expenses. >> >> It's tempting to believe that since our organizations tend to have >> limited assets we're immune to lawsuits, that there's just nothing there to >> sue for. The problem is lawsuits will find other targets, like staff or >> volunteers with money or property. If they're lucky they'll be covered by >> homeowner's or other insurance, but not necessarily. So you could be >> opening your staff, board, or volunteers to liability. >> >> We'd also like to think that our friends and guests aren't the suing >> types. But people don't sue because they're jerks (okay, some do), but >> because they're desperate. They sue because our health care system sucks, >> and they'll be bankrupted by bills, >> >> And it's not hard to demonstrate in court that we are trusted resources >> who should know better than allow someone to install their own front wheel >> without making sure they understand how to use that quick release, the part >> responsible for more lawsuits than any other component. >> >> On this topic, I'm wondering a couple of things. We have a ponderous >> waiver for people to fill out, and I'd like to trim it down. >> >> Do most community shops use waivers, and is there any template? >> >> And, maybe more to the point, have any of you ever been sued, and, if so, >> did a waiver help at all? >> >> Happy Trails, >> Ron Georg >> Shop Czar >> Corvallis Bicycle Collective >> _______________________________________________ >> Thethinktank mailing list >> Thethinktank(a)lists.bikecollectives.org >> >> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >> > > > -- > Executive Director > B!KE: The Peterborough Community Bike Shop > 293 George St, Peterborough ON > (705) 775-7227 > communitybikeshop.org > she/her > > > > > ---------- Forwarded message ---------- > From: "peter(a)BikeClarkCounty.org" <peter(a)bikeclarkcounty.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 13 Oct 2020 16:49:19 -0700 > Subject: [TheThinkTank] Staff + volunteers management > Anyone out there have a good program (online) for managing staff + > volunteer sign up for slots. > > We’re trying to stager as we add limited volunteers back to our schedule > and google docs isn’t cutting it. > > Thanks, in advance! > > Pedal on… Peter. > > > Peter Van Tilburg > Executive Director, Board VP > Bike Clark County > > Community Bike Shop: > 1604 Main St., Vancouver, WA. 98660 > Wed-Sat 11am-6pm, Sunday 11am-4pm > > c. 503.572.9894 > peter(a)bikeclarkcounty.org > *http://www.linkedin.com/in/petervantilburg > <http://www.linkedin.com/in/petervantilburg>* > http://www.bikeclarkcounty.org/ > www.bikeclarkcounty.org > *Bike Clark County is equipping, empowering, and connecting youth to our > community.* > > > > > > ---------- Forwarded message ---------- > From: Yellow Bike Project <austinyellowbike(a)gmail.com> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Tue, 13 Oct 2020 19:35:36 -0500 > Subject: Re: [TheThinkTank] Staff + volunteers management > Peter, At AustinYellowBike we use YouCanBookMe to book staff and > volunteers in specific time slots with capacity limits. > > > Take care, be safe, > Robert Wong > Volunteer > > Yellow Bike Project | www.austinyellowbike.org > 1216 Webberville Rd Austin, TX 78721| 512-524-5299 > Schedule Available Online <https://austinyellowbike.org/> > "Be the change you would like to see in the world." - Gandhi > > > On Tue, Oct 13, 2020 at 6:50 PM peter(a)BikeClarkCounty.org < > peter(a)bikeclarkcounty.org> wrote: > >> Anyone out there have a good program (online) for managing staff + >> volunteer sign up for slots. >> >> We’re trying to stager as we add limited volunteers back to our schedule >> and google docs isn’t cutting it. >> >> Thanks, in advance! >> >> Pedal on… Peter. >> >> >> Peter Van Tilburg >> Executive Director, Board VP >> Bike Clark County >> >> Community Bike Shop: >> 1604 Main St., Vancouver, WA. 98660 >> Wed-Sat 11am-6pm, Sunday 11am-4pm >> >> c. 503.572.9894 >> peter(a)bikeclarkcounty.org >> *http://www.linkedin.com/in/petervantilburg >> <http://www.linkedin.com/in/petervantilburg>* >> http://www.bikeclarkcounty.org/ >> www.bikeclarkcounty.org >> *Bike Clark County is equipping, empowering, and connecting youth to our >> community.* >> >> >> ____________________________________ >> >> The ThinkTank mailing List >> >> Unsubscribe from this list here: >> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… >> >> > > > ---------- Forwarded message ---------- > From: Audrey Wiedemeier <audrey(a)bikelibrary.org> > To: The Think Tank <thethinktank(a)lists.bikecollectives.org> > Cc: > Bcc: > Date: Wed, 14 Oct 2020 10:34:31 -0500 > Subject: Re: [TheThinkTank] Staff + volunteers management > Roberts option looks like a really good low or no cost option. We use > Volgistics here at the Bike Library and I think we pay $17/mo with the > option to have folks sign-in on a touch pad with a four digit code when > they walk in the building. Even if folks are signed up to volunteer, we ask > them to sign in and out for every shift. I am happy with Volgistics and all > its capabilities, but it took us a while to learn. > > > Peace & grease, > > *Audrey Wiedemeier* (She/her/hers) > Iowa City Bike Library, Director > > 700 S. Dubuque St, Iowa City > *COVID Hours: *Tues. - Thurs. 10 AM - 5 PM; Sat. 10 - 3 PM > Need something? Set up an appointment by email. > Want to donate? Drop off anytime during these hours. Thank you! > > BikeLibrary.org > C: (515) 450-1651 > > > > On Tue, Oct 13, 2020 at 7:35 PM Yellow Bike Project < > austinyellowbike(a)gmail.com> wrote: > >> Peter, At AustinYellowBike we use YouCanBookMe to book staff and >> volunteers in specific time slots with capacity limits. >> >> >> Take care, be safe, >> Robert Wong >> Volunteer >> >> Yellow Bike Project | www.austinyellowbike.org >> 1216 Webberville Rd Austin, TX 78721| 512-524-5299 >> Schedule Available Online <https://austinyellowbike.org/> >> "Be the change you would like to see in the world." - Gandhi >> >> >> On Tue, Oct 13, 2020 at 6:50 PM peter(a)BikeClarkCounty.org < >> peter(a)bikeclarkcounty.org> wrote: >> >>> Anyone out there have a good program (online) for managing staff + >>> volunteer sign up for slots. >>> >>> We’re trying to stager as we add limited volunteers back to our schedule >>> and google docs isn’t cutting it. >>> >>> Thanks, in advance! >>> >>> Pedal on… Peter. >>> >>> >>> Peter Van Tilburg >>> Executive Director, Board VP >>> Bike Clark County >>> >>> Community Bike Shop: >>> 1604 Main St., Vancouver, WA. 98660 >>> Wed-Sat 11am-6pm, Sunday 11am-4pm >>> >>> c. 503.572.9894 >>> peter(a)bikeclarkcounty.org >>> *http://www.linkedin.com/in/petervantilburg >>> <http://www.linkedin.com/in/petervantilburg>* >>> http://www.bikeclarkcounty.org/ >>> www.bikeclarkcounty.org >>> *Bike Clark County is equipping, empowering, and connecting youth to our >>> community.* >>> >>> >>> ____________________________________ >>> >>> The ThinkTank mailing List >>> >>> Unsubscribe from this list here: >>> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… >>> >>> ____________________________________ >> >> The ThinkTank mailing List >> >> Unsubscribe from this list here: >> http://lists.bikecollectives.org/options.cgi/thethinktank-bikecollectives.o… >> >> _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > -- Executive Director B!KE: The Peterborough Community Bike Shop 293 George St, Peterborough ON (705) 775-7227 communitybikeshop.org she/her

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Staff + volunteers management
by peter＠BikeClarkCounty.org 14 Oct '20

14 Oct '20

Anyone out there have a good program (online) for managing staff + volunteer sign up for slots. We’re trying to stager as we add limited volunteers back to our schedule and google docs isn’t cutting it. Thanks, in advance! Pedal on… Peter. Peter Van Tilburg Executive Director, Board VP Bike Clark County Community Bike Shop: 1604 Main St., Vancouver, WA. 98660 Wed-Sat 11am-6pm, Sunday 11am-4pm c. 503.572.9894 peter(a)bikeclarkcounty.org http://www.linkedin.com/in/petervantilburg http://www.bikeclarkcounty.org/ <http://www.bikeclarkcounty.org/> www.bikeclarkcounty.org Bike Clark County is equipping, empowering, and connecting youth to our community.

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Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 4
by Tegan Moss [B!KE] 13 Oct '20

13 Oct '20

We do not use waivers--our insurance company does not pressure us to because they do not stand up in court. Personally, I also feel they are quite problematic because they make people believe they do not have rights when they actually do. It is the legal equivalent of gas lighting. Here in Canada we are a lot less litigious than folks in the US so I think its also seen as less of an issue. We do have Directors and Officers insurance. Its pretty affordable for the protections it offers. Our insurance for liability and D&O is around $2,500 annually. On Sat, Oct 10, 2020 at 4:03 PM < thethinktank-request(a)lists.bikecollectives.org> wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > Today's Topics: > > 1. Re: Insurance for Collectives Offering Repair Services (Ron G) > > > > ---------- Forwarded message ---------- > From: Ron G <pedalmore(a)gmail.com> > To: thethinktank(a)lists.bikecollectives.org > Cc: > Bcc: > Date: Fri, 9 Oct 2020 14:49:48 -0700 > Subject: Re: [TheThinkTank] Insurance for Collectives Offering Repair > Services > Howdy-- > > (Disclaimer: I am not a lawyer. I'll gladly take corrections from any > sharper legal minds. Kevin Dwyer?) > > We are a DIY shop, and we have insurance. Our insurance does cover > repairs, which is appropriate since our DIY comes with assistance, which > often looks like doing repairs. I think insurance is important for any > organization offering to help with bikes. One loose quick release could > lead to big expenses. > > It's tempting to believe that since our organizations tend to have limited > assets we're immune to lawsuits, that there's just nothing there to sue > for. The problem is lawsuits will find other targets, like staff or > volunteers with money or property. If they're lucky they'll be covered by > homeowner's or other insurance, but not necessarily. So you could be > opening your staff, board, or volunteers to liability. > > We'd also like to think that our friends and guests aren't the suing > types. But people don't sue because they're jerks (okay, some do), but > because they're desperate. They sue because our health care system sucks, > and they'll be bankrupted by bills, > > And it's not hard to demonstrate in court that we are trusted resources > who should know better than allow someone to install their own front wheel > without making sure they understand how to use that quick release, the part > responsible for more lawsuits than any other component. > > On this topic, I'm wondering a couple of things. We have a ponderous > waiver for people to fill out, and I'd like to trim it down. > > Do most community shops use waivers, and is there any template? > > And, maybe more to the point, have any of you ever been sued, and, if so, > did a waiver help at all? > > Happy Trails, > Ron Georg > Shop Czar > Corvallis Bicycle Collective > _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > -- Executive Director B!KE: The Peterborough Community Bike Shop 293 George St, Peterborough ON (705) 775-7227 communitybikeshop.org she/her

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Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 5
by Adam / Phoenix Mitchell 12 Oct '20

12 Oct '20

Two questions for y'all along the insurance thread: How did you determine that your insurance *does* indeed cover DIY repairs? Seems like a lot of legalese in our General Liability Insurance that is pretty incomprehensible. Also, for those with a Board, do you have Directors & Officers Insurance? I'd be interested to see more waivers... Cheers! Phoenix Freeride Montpelier On Mon, Oct 12, 2020 at 12:22 AM < thethinktank-request(a)lists.bikecollectives.org> wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > Today's Topics: > > 1. Re: Insurance and Waivers (Nicole Muratore) > > > > ---------- Forwarded message ---------- > From: Nicole Muratore <nicole(a)bikesaviours.org> > To: thethinktank(a)lists.bikecollectives.org > Cc: > Bcc: > Date: Sun, 11 Oct 2020 12:42:40 -0700 > Subject: Re: [TheThinkTank] Insurance and Waivers > When our shop suspended DIY repair to patrons as a result of the > lockdowns, I checked to see that our insurance covered not only DIY repairs > but also staff-made repairs and it does. Our liability has never been > challenged, though I wouldn't mind paring down our waiver, too. I've > attached ours and am interested in seeing others. > > Cheers, > *Nicole Muratore, Shop Manager* > Bike Saviours Bicycle Collective > (602) 429-9369 | bikesaviours.org | @bikesaviours > > > On Sat, Oct 10, 2020 at 1:03 PM < > thethinktank-request(a)lists.bikecollectives.org> wrote: > >> Send Thethinktank mailing list submissions to >> thethinktank(a)lists.bikecollectives.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> >> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >> >> or, via email, send a message with subject or body 'help' to >> thethinktank-request(a)lists.bikecollectives.org >> >> You can reach the person managing the list at >> thethinktank-owner(a)lists.bikecollectives.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of Thethinktank digest..." >> Today's Topics: >> >> 1. Re: Insurance for Collectives Offering Repair Services (Ron G) >> >> >> >> ---------- Forwarded message ---------- >> From: Ron G <pedalmore(a)gmail.com> >> To: thethinktank(a)lists.bikecollectives.org >> Cc: >> Bcc: >> Date: Fri, 9 Oct 2020 14:49:48 -0700 >> Subject: Re: [TheThinkTank] Insurance for Collectives Offering Repair >> Services >> Howdy-- >> >> (Disclaimer: I am not a lawyer. I'll gladly take corrections from any >> sharper legal minds. Kevin Dwyer?) >> >> We are a DIY shop, and we have insurance. Our insurance does cover >> repairs, which is appropriate since our DIY comes with assistance, which >> often looks like doing repairs. I think insurance is important for any >> organization offering to help with bikes. One loose quick release could >> lead to big expenses. >> >> It's tempting to believe that since our organizations tend to have >> limited assets we're immune to lawsuits, that there's just nothing there to >> sue for. The problem is lawsuits will find other targets, like staff or >> volunteers with money or property. If they're lucky they'll be covered by >> homeowner's or other insurance, but not necessarily. So you could be >> opening your staff, board, or volunteers to liability. >> >> We'd also like to think that our friends and guests aren't the suing >> types. But people don't sue because they're jerks (okay, some do), but >> because they're desperate. They sue because our health care system sucks, >> and they'll be bankrupted by bills, >> >> And it's not hard to demonstrate in court that we are trusted resources >> who should know better than allow someone to install their own front wheel >> without making sure they understand how to use that quick release, the part >> responsible for more lawsuits than any other component. >> >> On this topic, I'm wondering a couple of things. We have a ponderous >> waiver for people to fill out, and I'd like to trim it down. >> >> Do most community shops use waivers, and is there any template? >> >> And, maybe more to the point, have any of you ever been sued, and, if so, >> did a waiver help at all? >> >> Happy Trails, >> Ron Georg >> Shop Czar >> Corvallis Bicycle Collective >> _______________________________________________ >> Thethinktank mailing list >> Thethinktank(a)lists.bikecollectives.org >> >> http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >> > _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >

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Re: [TheThinkTank] Insurance and Waivers
by Nicole Muratore 11 Oct '20

11 Oct '20

When our shop suspended DIY repair to patrons as a result of the lockdowns, I checked to see that our insurance covered not only DIY repairs but also staff-made repairs and it does. Our liability has never been challenged, though I wouldn't mind paring down our waiver, too. I've attached ours and am interested in seeing others. Cheers, *Nicole Muratore, Shop Manager* Bike Saviours Bicycle Collective (602) 429-9369 | bikesaviours.org | @bikesaviours On Sat, Oct 10, 2020 at 1:03 PM < thethinktank-request(a)lists.bikecollectives.org> wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > Today's Topics: > > 1. Re: Insurance for Collectives Offering Repair Services (Ron G) > > > > ---------- Forwarded message ---------- > From: Ron G <pedalmore(a)gmail.com> > To: thethinktank(a)lists.bikecollectives.org > Cc: > Bcc: > Date: Fri, 9 Oct 2020 14:49:48 -0700 > Subject: Re: [TheThinkTank] Insurance for Collectives Offering Repair > Services > Howdy-- > > (Disclaimer: I am not a lawyer. I'll gladly take corrections from any > sharper legal minds. Kevin Dwyer?) > > We are a DIY shop, and we have insurance. Our insurance does cover > repairs, which is appropriate since our DIY comes with assistance, which > often looks like doing repairs. I think insurance is important for any > organization offering to help with bikes. One loose quick release could > lead to big expenses. > > It's tempting to believe that since our organizations tend to have limited > assets we're immune to lawsuits, that there's just nothing there to sue > for. The problem is lawsuits will find other targets, like staff or > volunteers with money or property. If they're lucky they'll be covered by > homeowner's or other insurance, but not necessarily. So you could be > opening your staff, board, or volunteers to liability. > > We'd also like to think that our friends and guests aren't the suing > types. But people don't sue because they're jerks (okay, some do), but > because they're desperate. They sue because our health care system sucks, > and they'll be bankrupted by bills, > > And it's not hard to demonstrate in court that we are trusted resources > who should know better than allow someone to install their own front wheel > without making sure they understand how to use that quick release, the part > responsible for more lawsuits than any other component. > > On this topic, I'm wondering a couple of things. We have a ponderous > waiver for people to fill out, and I'd like to trim it down. > > Do most community shops use waivers, and is there any template? > > And, maybe more to the point, have any of you ever been sued, and, if so, > did a waiver help at all? > > Happy Trails, > Ron Georg > Shop Czar > Corvallis Bicycle Collective > _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… >

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Re: [TheThinkTank] Insurance for Collectives Offering Repair Services
by Ron G 09 Oct '20

09 Oct '20

Howdy-- (Disclaimer: I am not a lawyer. I'll gladly take corrections from any sharper legal minds. Kevin Dwyer?) We are a DIY shop, and we have insurance. Our insurance does cover repairs, which is appropriate since our DIY comes with assistance, which often looks like doing repairs. I think insurance is important for any organization offering to help with bikes. One loose quick release could lead to big expenses. It's tempting to believe that since our organizations tend to have limited assets we're immune to lawsuits, that there's just nothing there to sue for. The problem is lawsuits will find other targets, like staff or volunteers with money or property. If they're lucky they'll be covered by homeowner's or other insurance, but not necessarily. So you could be opening your staff, board, or volunteers to liability. We'd also like to think that our friends and guests aren't the suing types. But people don't sue because they're jerks (okay, some do), but because they're desperate. They sue because our health care system sucks, and they'll be bankrupted by bills, And it's not hard to demonstrate in court that we are trusted resources who should know better than allow someone to install their own front wheel without making sure they understand how to use that quick release, the part responsible for more lawsuits than any other component. On this topic, I'm wondering a couple of things. We have a ponderous waiver for people to fill out, and I'd like to trim it down. Do most community shops use waivers, and is there any template? And, maybe more to the point, have any of you ever been sued, and, if so, did a waiver help at all? Happy Trails, Ron Georg Shop Czar Corvallis Bicycle Collective

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Re: [TheThinkTank] Thethinktank Digest, Vol 169, Issue 2
by Lawrence Mohammed 08 Oct '20

08 Oct '20

Hi Aaron, not sure what it's like Stateside, but in the UK, I'm pretty sure insurance is essential even if just recommending repairs and alterations to people working on their own bikes, not just providing these yourselves. There are ways to get around insurance but it's usually frowned upon from what I gather. Whilst many insurers here can offer coverage, a few (such as Butterworth Spengler) specialise in cycling and can thus provide comprehensive quotes, are familiar with risks and if anything does go wrong, they're probably better placed to support. We offer popup-servicing to local corporate clients as well as training and servicing in our workshop within a gift economy (essentially on a 'pay what you can' basis) and we need a minimum of £5Million Public Liability and Products insurance for this. I hand built our premises, turning a shipping container into a solar powered, insulated timber framed workshop and due to this, I think we pay a bit more (it's pretty odd and anything odd = uncertainty = risk = ££ / $$ it seems). Also, because it's in a high risk area. We have very comprehensive Risk Assessments, Method Statements and loads of policies - but this doesn't seem to have dropped out insurance premium...useful though ;) Not sure whether this info is helpful but do message me if I can be of assistance. Happy to share anything that may be useful and wishing you and the collective all the very best in these challenging times! In service, *Lawrence Mohammed* CEO and Founder Pro Bike Service C.I.C. *+44 (0)77 222 58587* *probikeservice.co.uk <https://probikeservice.co.uk>* /::Olympic Park Site:: Pro Bike Service C.I.C. Multi-Storey Car Park, Lesney Avenue Queen Elizabeth Olympic Park London E20 3BS *map location <https://what3words.com/upset.habit.funds>* / On 08/10/2020 21:03, thethinktank-request(a)lists.bikecollectives.org wrote: > Send Thethinktank mailing list submissions to > thethinktank(a)lists.bikecollectives.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.… > > or, via email, send a message with subject or body 'help' to > thethinktank-request(a)lists.bikecollectives.org > > You can reach the person managing the list at > thethinktank-owner(a)lists.bikecollectives.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Thethinktank digest..." > > Today's Topics: > > 1. Insurance for Collectives Offering Repair Services (Aaron Shaw) > 2. Re: Thethinktank Digest, Vol 165, Issue 5 > (Adam / Phoenix Mitchell) > > _______________________________________________ > Thethinktank mailing list > Thethinktank(a)lists.bikecollectives.org > http://lists.bikecollectives.org/listinfo.cgi/thethinktank-bikecollectives.…

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Insurance for Collectives Offering Repair Services
by Aaron Shaw 08 Oct '20

08 Oct '20

Hey Bike-tankers, Many collectives seem to be offering repair services during Covid-times to help keep the lights on. Some non-profit shops have been offering repair services <https://freewheelbikes.org/service-and-repair/> for a while. There has been some mention of repair liability insurance and I would like to know more. Our shop is considering offering repair services, and I am wondering...Is it a good idea? Do we need insurance? Where can we find insurance? How much does it cost? Those types of things... Thanks in advance! Aaron

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